Salary at BRUTE STATUS

Responsibility

• on-line sales – Ensuring that sales across the on-line platforms and channels are handled in a professional and timely manner
• perform informal and formal needs assessments for each customer to recommend appropriate goods and services
• ensuring that timekeeping, absences, sickness reporting, training, is maintained
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• off-line sales – Ensuring that sales to the trade and public are handled in a professional, timely and satisfactory manner
• develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease
• adherence to Health & Safety policies and procedures
• customer service – dealing with all aspects of clients’ needs and queries, and managing them to a successful and satisfactory conclusion
• maintain a neat and clean appearance to represent a positive image of the company and its brand at all times
• participate in training and professional development and put new skills to immediate and meaningful use
• quality assurance and reporting – reporting on delivery issues/mistakes from Warehousing etc
• foster a positive and pleasant working relationship with members of the customer service sales team
• responsible for the checking of payments cleared by customers prior to dispatch of items
• familiarize yourself with current information about services and products available for customers
• raise and send invoices to customers on the accounting software platform
• accurately record customer demographics, sales orders, or other information digitally or in written form
• responsible for raising orders and all aspects of the stock control system
• logistics – Liaising with external logistics partners to resolve any issues with shipment and recording and reporting on the issues, on the appropriate platform
• liaising with all departments and employees in the organization to ensure that customer satisfaction is achieved and maintained
• maintain product knowledge of all products being sold and to be able to resource customer solutions by keeping technical product knowledge up to date using internal and external systems and repositories

Requirements

• associate or bachelor's degree or equivalent experience preferred
• english, Mathematics to GCSE/A-Level as a minimum
• ability to cooperate with and support other members of customer service team
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• experience and/or working knowledge of CRM, Accounting software and databases etc
• excellent interpersonal and active listening skills
• strong verbal communication skills in the English language
• clear communication skills and a strong command of the English language
• willingness to interact daily with customers from a wide range of cultures and backgrounds
• ability to work under pressure as required and to deadlines
• knowledge or interest in the Automotive world
• strong attention to detail
• must be comfortable working independently and making minor decisions without direct supervision
• flexible and adaptable attitude
• experience of either retail, or e-commerce background
• working knowledge of customer relationship management tools
• similar sector experience looking for a step to the next level
• good sense of organization and keen attention to detail
• ability to work well in a team
• commercially aware
• knowledge of customer service best practices and desire to participate in trainings and professional development
• practical skills
• multitasking skills and good organisational abilities
• leads by example
• ability to perform well in a fast-paced working environment
• in-depth knowledge of customer relationship management principle
• proactive self-starting, self-motivated and to a degree self-managing
• 2+ years of customer service or sales experience preferred
• ability to work calmly under high-stress situation
• computer literate to a high standard, excellent technical awareness, good verbal and written communication skills, excellent organizational skills and attention to detail
• demonstrable organizational skills

Current offers for the position:

Responsibility

• based at our office and warehouse in Stafford, this role will be varied and involve mostly warehouse based tasks
• this role might suit an individual with an interest in the automotive world
• the applicant will assist with sales tasks including processing and fulfilment of orders, warehouse duties such as stock replenishment and goods in, along with a range of general tasks to support the business operation
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• this is a varied role offering exposure to a number of different areas of the business. We are looking for a positive and enthusiastic person who is willing to learn in an exciting and fast-paced environment
• previous experience of online e-commerce order processing and warehouse operations as well as a working knowledge of computers using Microsoft and web based software programs would be desirable however training can be provided if needed
• whilst we are advertising for a full time role, we will consider candidates looking for a part-time opportunity subject to the company's opening hours, 8am-5pm

Requirements

• A positive, committed 'can do' attitude
• excellent communication skills
• have great attention to detail
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• be methodical, focused & self-motivated
• be willing to learn new skills and technology

Current offers for the position: