BROOKLYN TRAVEL Salary
CANTERBURY TRAVEL (LONDON) LTD 42 HIGH STREET NORTHWOOD HA6 1BL UNITED KINGDOM
TIN: 11519712
BROOKLYN TRAVEL Premium profile inactive Premium profile inactive
Earnings on positions in BROOKLYN TRAVEL
BROOKLYN TRAVEL is looking for employees for positions:
customer service
Language
- english
Responsibility
- supporting clients post-booking and pre-departure requirements
- communicating effectively via omni-channels including; Live Chat, WhatsApp, Email and Voice
- upgrading clients cruise, flights, hotels and tours
- fulfilling amendments and cancellations
- resolving client queries, finding solutions and escalating complaints
- assisting internal departments on customer service and administrative queries
- liaising with suppliers and tour operators on behalf of clients
- outbound calling projects as and when required
Requirements
- candidates must have experience working within the Travel and Cruise Industry
- passionate about delivering the very best customer experience
- confident, friendly and articulate when speaking to clients
- enjoy building rapport and forging long lasting relationships
- possess genuine empathy and the desire to help people
- A 'can do attitude' always aiming to go the extra mile
- excellent listening skills
- ability to pro-actively resolve issues and find amicable solutions