BROADWAY PARTNERS  Salary

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TEMPEST TITHEBARN STREET LIVERPOOL L2 2DT ENGLAND
TIN: 07702073
 Communication & media production
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BROADWAY PARTNERS
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BROADWAY PARTNERS is looking for employees for positions:

customer service manager

  • customer service manager

Working hours

  • full-time

Responsibility

  • process Improvement: Continuously evaluate and enhance customer service processes, tools, and workflows to optimize efficiency, productivity, and customer experience
  • escalation Management: Handle escalated customer issues promptly, effectively, and professionally, ensuring a positive resolution and maintaining customer satisfaction and loyalty
  • team Leadership: Lead, manage, and mentor a team technical support representatives, setting clear performance expectations and providing guidance to ensure high-quality customer interactions and service delivery
  • customer Relationship Management: Establish and maintain strong relationships with customers, ensuring their needs are understood, and their issues are resolved promptly and effectively

Requirements

  • customer-Centric Mindset: Passion for delivering exceptional customer service and driving customer satisfaction