BRITISH GAS is looking for employees for positions:
customer service agent
Working hours
full-time
Benefits
company car
profit sharing
Salary
salary
Responsibility
provide exceptional customer service to all customers, both in person and over the phone
assist customers with inquiries, product information, and order placement
process customer returns and exchanges according to company policies
handle customer complaints and resolve issues in a professional and timely manner
maintain accurate records of customer interactions and transactions
collaborate with other team members to ensure a seamless customer experience
job Title: Customer Service Representative
stay up-to-date on product knowledge and promotions to effectively assist customers
Education
GCSE or equivalent
Requirements
previous experience in a customer service role is preferred
strong communication skills, both verbal and written
excellent problem-solving abilities and the ability to think quickly on your feet
proficient in basic retail math calculations, including discounts, percentages, and sales tax
familiarity with point-of-sale systems and cash handling procedures is a plus
ability to work in a fast-paced environment while maintaining attention to detail
retail sales: 1 year
customer service: 1 year
white goods engineer
Working hours
full-time | Permanent
full-time | Apprenticeship
Benefits
mobile phone
fuel card
company car
profit sharing
Salary
salary
Requirements
A full UK driving licence with 6 points or less is also required
if you have extensive experience in the repair and/or maintenance of a wide range of white goods including dishwashers, washing machines, refrigerators, tumble dryers and microwaves, we want to hear from you
in addition to your technical expertise, your customer service skills and ability to solve problems will enable you to diagnose defects, work safely to ensure a first-time fix for your customer and promote British Gas products and services
sales advisor
Working hours
full-time
Benefits
profit sharing
Salary
salary
surveyor
Working hours
full-time | Temporary
Benefits
company car
Requirements
comfortable in having a sales conversation with customers in their home
excited about future low carbon heating and hot water solutions
ability to sell products and services
confident in using smart technology
confident in using basic equipment when sizing properties
have a can-do attitude
able to deliver great customer service
ability to adapt and agreeable to change
plumber
Working hours
full-time | Permanent
Benefits
company car
fuel card
Salary
salary
Requirements
NVQ level 2 in plumbing or similar
NVQ level 3 in plumbing or similar
G3 regulations qualification
water Regulations qualification
full driving license with 6 points or less
installation: 2 years
customer service team leader
Working hours
full-time | Permanent
Benefits
profit sharing
Salary
salary
Requirements
be resilient, positive and motivated in a fast-paced, ever-changing environment
always strive to do better for our customers, challenging the status quo
demonstrate a results-driven attitude with a solution focus
be able to interpret MI and create actionable insights
brilliant coaching skills as well as a good analytical background, being able to translate data into improvement deliverables and coaching plans
be adaptable to change, curious and flexible with a growth mindset with an ongoing commitment to learning and self-improvement
demonstrate experience in prioritising a multitude of conflicting priorities, generating success
possess great coaching skills with a proven track record of success
Responsibility
ensure customer interactions meet our quality, legal and regs requirements
team leader
Working hours
full-time | Permanent
Salary
salary
Requirements
be resilient, positive and motivated in a fast-paced, ever-changing environment
always strive to do better for our customers, challenging the status quo
demonstrate a results-driven attitude with a solution focus
be able to interpret MI and create actionable insights
brilliant coaching skills as well as a good analytical background, being able to translate data into improvement deliverables and coaching plans
be adaptable to change, curious and flexible with a growth mindset with an ongoing commitment to learning and self-improvement
demonstrate experience in prioritising a multitude of conflicting priorities, generating success
possess great coaching skills with a proven track record of success
Responsibility
ensure customer interactions meet our quality, legal and regs requirements
customer service adviser
Working hours
full-time
full-time | Permanent
Responsibility
location - We’re looking for people who can work from home and commute to our Cardiff office when required
job Type: Full-time
you’ll be responsible for solving a range of enquiries from our residential customers politely and efficiently; whether that involves dealing with a billing query, responding to a change of address, or retaining customers who are thinking of leaving us
Salary
salary
Requirements
your absolute passion and flair for delivering amazing customer service should be one of your motivational drivers
to manage change in an ever-evolving energy market
you will need to be digitally savvy as you will be working across multiple complex systems
customer service: 1 year
taking calls all day can be difficult, so we need resilient people with lots of energy and enthusiasm to deal with the different types of enquiries we receive every day
providing the right solution first time is a key focus of in all roles to ensure we deliver against our promises
you’ll handle customer cases in scheduled time during your day, so your time management and organisational skills need to be on point
you’ll also need the confidence to escalate any issues or process improvements to the wider business areas
designer
Working hours
full-time | Permanent
customer advisor
Working hours
full-time
full-time | Permanent
Salary
salary
Requirements
customer service: 1 year
Responsibility
motivated to meet expected levels of performance
Changes in earnings for the position gas engineer
0600 £1.2K £1.8K £2.4K £3K £3.6K £
0600 £1.2K £1.8K £2.4K £3K £3.6K £
3.7K £
2024
3.2K £
2025
Changes in earnings for the position engineer
0600 £1.2K £1.8K £2.4K £3K £3.6K £
0600 £1.2K £1.8K £2.4K £3K £3.6K £
3.7K £
2024
3.2K £
2025
Changes in earnings for the position electrician
0600 £1.2K £1.8K £2.4K £3K £3.6K £
0600 £1.2K £1.8K £2.4K £3K £3.6K £
3.7K £
2024
3.2K £
2025
Changes in earnings for the position customer service advisor