operations manager
Responsibility
- BACP is the leading professional body for counselling and psychotherapy in the UK with around 63,000 members
- to be the single point of accountability for the Association’s qualification approvals schemes and associated development in accordance with BACP’s policies
- benefits include a growing entitlement, starting at 25 days annual leave plus Bank Holidays, 5 paid mental health days per year, health cash plan, gym and retail discounts, a corporate yoga instructor and anonymous 24/7 over-the-phone counselling
Show more +5 - to have operational responsibility and oversight of Professional Standards work and activities to ensure there is alignment and integration across all PS workstreams
- this role will require weekly ad-hoc attendance to our office in Lutterworth as required, with the rest of the working week from home
- to provide team leadership and operational direction to direct reports and more widely, to the Professional Standards team
- to provide operational direction at PS departmental meetings, attending and contributing to cross-departmental meetings, project group meetings, and external meetings with stakeholders and Expert Reference Groups
- to be responsible for ensuring PS procedures and actions are carried out in accordance with GDPR and/or as a result of personal data breaches
Requirements
- educated to degree level, with at least 5 years of relevant professional experience
- to have proven experience of quality control methodology and quality assurance processes
- to demonstrate knowledge and experience of evidence-based learning
Show more +8 - ability to plan and manage multiple complex projects and meet deadlines
- experience in setting and managing budgets
- ability to make good professional judgements in complex situations. Excellent inter-personal skills and the ability to communicate at all levels
- good report writing and presentation skills
- experience of data collation, handling and analysing
- experience of analysing trends and effectively problem solving with solution-based approach
- experience of leading a large and diverse team, managing performance, employee engagement and effective delegation to develop team members and manage workloads
- excellent verbal and written communication, adapting to audience
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