BRITISH ASSOCIATION FOR COUNSELLING AND PSYCHOTHERAPY Salary

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  Lutterworth
BACP HOUSE 15 ST JOHN'S BUSINESS PARK LUTTERWORTH LE17 4HB
TIN: 02175320
  Healthcare
Rating of the company
based on 0 evaluations
3 reviews in total

Earnings on positions in BRITISH ASSOCIATION FOR COUNSELLING AND PSYCHOTHERAPY

BRITISH ASSOCIATION FOR COUNSELLING AND PSYCHOTHERAPY is looking for employees for positions:

communications officer

Working hours

  • full-time | Permanent

Salary

  • salary

Education

  • bachelor's

Requirements

  • educated to degree level or possessing an equivalent professional qualification in journalism or public relations
  • minimum of two years of experience working in a communications role
  • excellent communication skills both written and verbal
  • ability to research, analyse and summarise information and complex issues into a clear, concise, accurate and accessible form
  • extensive experience of constructing responses to media enquiries, writing and issuing press releases and statements
  • experience of creating and editing video and audio content
  • an awareness of the role of media activity in a membership organisation
  • excellent planning and organisational skills demonstrating an ability to organise and prioritise own work, to be flexible and adaptable to prevailing demands and tight deadlines, while delivering to agreed standards

operations manager

Working hours

  • full-time | Temporary | Contract

Responsibility

  • BACP is the leading professional body for counselling and psychotherapy in the UK with around 63,000 members
  • to be the single point of accountability for the Association’s qualification approvals schemes and associated development in accordance with BACP’s policies
  • benefits include a growing entitlement, starting at 25 days annual leave plus Bank Holidays, 5 paid mental health days per year, health cash plan, gym and retail discounts, a corporate yoga instructor and anonymous 24/7 over-the-phone counselling
  • to have operational responsibility and oversight of Professional Standards work and activities to ensure there is alignment and integration across all PS workstreams
  • this role will require weekly ad-hoc attendance to our office in Lutterworth as required, with the rest of the working week from home
  • to provide team leadership and operational direction to direct reports and more widely, to the Professional Standards team
  • to provide operational direction at PS departmental meetings, attending and contributing to cross-departmental meetings, project group meetings, and external meetings with stakeholders and Expert Reference Groups
  • to be responsible for ensuring PS procedures and actions are carried out in accordance with GDPR and/or as a result of personal data breaches

Salary

  • salary

Education

  • bachelor's

Requirements

  • educated to degree level, with at least 5 years of relevant professional experience
  • to have proven experience of quality control methodology and quality assurance processes
  • to demonstrate knowledge and experience of evidence-based learning
  • ability to plan and manage multiple complex projects and meet deadlines
  • experience in setting and managing budgets
  • ability to make good professional judgements in complex situations. Excellent inter-personal skills and the ability to communicate at all levels
  • good report writing and presentation skills
  • experience of data collation, handling and analysing

communications manager

Working hours

  • full-time | Permanent

Salary

  • salary

Education

  • bachelor's

Requirements

  • proven experience as a Case Worker or similar role
  • experience of working within a fast paced and demanding role overseeing high volumes of caseloads
  • knowledge of the Professional Conduct Procedures and Ethical Frameworks
  • experience of dealing with vulnerable persons
  • proactive and enthusiastic, with a flexible approach and an excellent team player
  • excellent communication and listening skills both verbally and written, together with dealing with difficult callers
  • ability to implement and maintain effective relationships with people at all levels
  • ability to communicate clearly and accurately with excellent written and verbal communication skills

Responsibility

  • develop and maintain performance metrics, producing relevant management information reports. Report on the status of all communications activity, including co-ordination of regular reviews to evaluate metrics with key internal/external stakeholders

manager

Working hours

  • full-time | Temporary | Contract

Responsibility

  • BACP is the leading professional body for counselling and psychotherapy in the UK with around 63,000 members
  • benefits include a growing entitlement, starting at 25 days annual leave plus Bank Holidays, 5 paid mental health days per year, health cash plan, gym and retail discounts, a corporate yoga instructor and anonymous 24/7 over-the-phone counselling
  • to manage a team of Case Processors to ensure complaints and matters of professional conduct are processed in line with BACP’s procedures in an effective and timely manner
  • to undertake the work of the Professional Conduct department in the execution of its regulatory functions, ensuring the Registers and BACP’s commitment to public protection
  • this role will require ad-hoc attendance to our officer in Lutterworth as required, with the rest of the working week from home
  • to provide feedback on departmental protocols and to review template letters, draft new template letters and amend existing letters as necessary and implement them in order to maintain accuracy and professionalism of our communications

Salary

  • salary

Requirements

  • A level qualification or equivalent but for an exceptional candidate this would not be a requirement
  • experience of managing a team in a case working environment
  • worked in a complaints or regulatory environment for a minimum of four years
  • knowledge of the Professional Conduct Procedures and Ethical Frameworks
  • experience of working within a fast paced and demanding role overseeing high volumes of caseloads
  • detail orientated and capable of delivering a high level of accuracy
  • ability to establish rapport with key stakeholders and to facilitate good working relationships
  • good level of computer literacy skills across different systems, MS Office and ability to learn and adapt to IT systems

customer service officer

Working hours

  • full-time | Temporary | Contract

Responsibility

  • BACP is the leading professional body for counselling and psychotherapy in the UK with around 63,000 members
  • to deliver an outstanding front-line service to customers contacting the BACP, delivering a positive and professional tone in all communications
  • benefits include a growing entitlement, starting at 25 days annual leave plus Bank Holidays, 5 paid mental health days per year, health cash plan, gym and retail discounts, a corporate yoga instructor and anonymous 24/7 over-the-phone counselling
  • your expert knowledge of all aspects of BACP – its’ products, services and processes, ensures that customers’ needs are met, resulting in increased loyalty, advocacy and engagement with BACP
  • this role will require ad-hoc attendance to our officer in Lutterworth as required, with the rest of the working week from home
  • actively contact members to promote BACP services , encouraging take-up and be proactive in taking bookings and payments

Salary

  • salary

Requirements

  • to be enthusiastic and committed about customer service. With a professional, engaging and friendly personality
  • ability to build relationships and rapport with all customers, providing a high value of customer service to uphold the organisations brand
  • experience within an office-based Customer Services Department is essential
  • support and train colleagues on the systems, processes and specialist BACP knowledge
  • understanding the role of a Customer Services Department and its ‘fit’ within an organisation, accompanied with the drive to deliver this service to the standards set out in departmental Service Level Agreements
  • excellent inter-personal skills with an ability to listen, empathise and communicate at all levels, including effective and clear verbal communication by telephone, face-to-face and written communication, letters, e-mails and reports