manager
20 the last 113 days, recently 2023-10-10
Responsibility
- this is a key time to be joining British Airways as we Build a Better BA
- the Role
- transformation Manager, IAG Cargo
Show more +44 - this is an exciting time to be joining BA Cityflyer
- to ensure IAG Cargo consistently manages worldwide Ground Handling Agent contracts to achieve optimum performance across the network
- based at London Heathrow, you will be a key member of the Safety Leadership Team
- our country’s creativity, diversity, style, wit and warmth are the same special qualities that make us who we are
- if you’re made of the same qualities as us, you could soon be part of the next chapter of our story
- together as one team, we’re connecting Britain with the world and the world to Britain like no one else
- the role is responsible for delivering world class management of expendable/consumable inventory plus tooling / support equipment
- we have a brilliant opportunity to join British Airways as the Safety Assurance Manager
- this is a high profile opportunity to lead the Global Customer Relations team investigating and responding to complaints
- A zero-based approach to single use plastic across the Customer Experience
- the role will involve day to day management of budgets, tracking, campaign performance and marketing agencies
- 50% reduction in food waste by 2025
- you'll build processes that provide a consistent market leading service for our customers
- at British Airways, we take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain
- the Crew Success Manager inspires a team whilst ensuring the creation and maintenance of clear ways of working and processes
- about the role
- 20% reduction of waste per passenger by 2025
- key accountabilities
- we take huge pride in our past – but we’re looking to the future as an airline that loves embracing the best of modern Britain
- we are searching for a dynamic and passionate analytical leader to join our team as we forge ahead with the business of connecting customers to and from the heart of London, with convenience and style
- 40% of onboard waste recycled by 2025
- your daily focus to ensure that the team deliver exceptional standards of customer satisfaction, operational performance and drive continuous improvement
- if you’re made of the same qualities as us, you could soon be part of the next chapter of our story. Together as one team, we’re connecting Britain with the world and the world to Britain like no one else
- implementing and delivering global marketing activities which could include; consumer, business, partnership , trade and brand
- to manage a robust and quantifiable set of performance metrics which are then used within a service management framework to performance manage GHAs
- leading, motivating and developing a team of 8 Reporting Triage and Assurance Administrators
- we take huge pride in our past – but along with the rest of British Airways we’re looking to the future as an airline that loves embracing the best of modern Britain
- leading a team and creating a positive working environment and team culture
- this will be underpinned by an uncompromising focus on safety and delivery against financial parameters
- utilising customer insight and audience analysis to deliver market leading communications that increase revenue and build the BA brand
- developing a plan to transform and improve all aspects of Global Customer Relations
- presenting feedback loop analysis to stakeholders to better inform upstream planning assumptions
- we are looking for an inspirational leader to join our Engineering Supply Chain Leadership Team to lead our Expendable Inventory and Support Services Team
- to co-ordinate project delivery, Business case control and control across regional Customer Services whilst providing a single, regional point of contact for change initiatives
- performing a Resource Business Partnership role across the operational areas, people, industrial relations, and finance
- you will promote high levels of engagement by developing a highly engaged working environment, where colleagues are recognised and feel empowered
- as part of the Engineering Supply Chain Leadership team you will expertly lead the dedicated team to set and subsequently deliver the Expendable Inventory and Support Services strategies
- at British Airways we all have a part to play in creating an inclusive place to work
- able to plan and produce comprehensive campaign project plans, covering full attraction lifecycle
- developing solid working relationships with key external stakeholders, including parliamentarians, government officials, MPs and select committee chairs and members
- our office locations are in Manchester and London, and your base can be either of these
- ensuring the complaints and /dispute processes are outstanding through regular benchmarking inside and industry and outside of the industry
- resource Allocation Manager
- industrial Relations negotiations
Requirements
- understanding/experience of the airport operations environment
- extremely capable with PC/software
- educated to degree or Equivalent
Show more +31 - educated to degree level or equivalent experience
- degree level in engineering, mathematics, physics, economics or statistics or equivalent or relevant experience in innovation departments
- understanding of financial planning process and budgets
- degree in relevant field
- accredited Design thinking, process analysis and/or change management skills highly regarded
- lean six sigma black belt
- knowledge of relevant ground staff industrial agreements
- knowledge of planning, rostering and allocation systems, principles and processes
- relevant knowledge of change management and continuous improvement methodologies
- highly analytical & financially literate
- essential Experience
- able to balance strategic thinking, creativity, planning, project and process
- able to complete and pass a valid airside driving test and obtain a license
- business oriented, focussing on benefits to the business
- SQL / Business Objects knowledge
- excellent communication skills with the ability to influence stakeholders at all levels across the business
- excellent communication skills
- project management leadership experience
- ability to obtain a basic DBS check
- ability to communicate at all levels from warehouse staff to C level
- understanding of Trade Union relationships
- extensive knowledge and application of Continuous Improvement tools and methodologies
- experience delivering a Continuous Improvement programme across a large organisation
- skilled and practiced negotiator
- proven track record in the management of large industrial workforces
- demonstrates resilience
- solid stakeholder management , including senior management, line staff, and external supplier management
- knowledge and practical experience of Quality Management Systems
- experience leading large, complex projects with multiple stakeholders
- A responsible attitude towards safety and security in a demanding environment
- must be able to hold an airside pass
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