customer service administrator
Responsibility
- open and maintain customer accounts by recording account information
- maintain customer accounts by processing customer adjustments. We have to keep the most up to date information e.g. basic CRM information
- recommend potential products or services to management by collecting customer information and analysing customer needs
Show more +14 - prepare product or service reports by collecting and analysing customer information
- contribute to team effort by accomplishing related results as needed
- manage large amounts of incoming calls
- generate sales leads
- resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- build sustainable relationships of trust through open and interactive communication
- provide accurate, valid and complete information by using the right methods/tools
- handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- go the extra mile to engage customers
- use telephones to reach out to customers and verify account information
- greet customers warmly and ascertain problem or reason for calling
- assist with placement of orders, refunds, or exchanges
- place or cancel orders
- acting as the first point of contact for the buisninss
Requirements
- proven history within customer service and good sales skills
- strong phone contact handling skills and active listening
- CRM experience compulsory
Show more +10 - customer orientation and ability to adapt/respond to different types of characters
- excellent Interpersonal skills/verbal and written communication skills
- ability to multitask, prioritize and manage time effectively
- 3 Years experience in customer support
- proactive, comes up with new ideas and suggestions and can work independently
- customer service: 3 years
- commitment and motivation to achieve goals and exceed targets
- great team working skills, with the ability to work on individual projects as and when required
- excellent organisational skills
- ability to work to tight deadlines, with minimal supervision, comfortable working in a fast paced environment
Salary in other companies in the position customer service administrator
| GROUP APEX | 4000 £ | 2500 £ 4000 £ |
| ROCASA CONSULTING | 3300 £ | 2500 £ 4000 £ |
| RECRUITMENT RESOLUTION | 2750 £ | 2500 £ 4000 £ |
| JENRICK COMMERCIAL | 2720 £ | 2500 £ 4000 £ |
| CEVA LOGISTICS | 2666 £ | 2500 £ 4000 £ |
| RESOURCE SOLUTIONS | 2560 £ | 2500 £ 4000 £ |
| AMS | 2560 £ | 2500 £ 4000 £ |
| Freightserve | 2500 £ | 2500 £ 4000 £ |
| CLARITYSTAMP | 2500 £ | 2500 £ 4000 £ |
| RELOCRUITMENT | 2500 £ | 2500 £ 4000 £ |