BREAKWATER IT in Norwich Salary
20 MERIDIAN WAY MERIDIAN BUSINESS PARK NORWICH NR7 0TA
TIN: 05401087
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Earnings on positions in BREAKWATER IT
BREAKWATER IT is looking for employees for positions:
senior systems engineer
Working hours
- full-time
Responsibility
- provide 3rd Line diagnosis and resolution, maintaining a high level of technical knowledge and ensuring the team can learn from you
- to maintain appropriate documentation in our documentation system
- work in accordance with company values, policies, procedures and standards
- create knowledge articles to assist with future incident resolution
- to implement projects in line with our standards
- to install and maintain IT systems in line with specifications, to ensure client requirements and deadlines are met, and that systems are fully secure
- working as part of a team to help meet KPI’s and customer satisfaction
- log all service tickets received via telephone, email and client portal and handle accordingly throughout the stages of the ticket to resolution
Requirements
- excellent problem solving and customer service skills
- have worked for an MSP before
- microsoft 365
- cisco Meraki
- IT Security and securing identity in the cloud
- automation skills
- working knowledge of an RMM tool
- problem management