BRB ELECTRICAL Salary
19 COLQUHOUN AVENUE HILLINGTON PARK GLASGOW G52 4BN
TIN: SC246337
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Earnings on positions in BRB ELECTRICAL
BRB ELECTRICAL is looking for employees for positions:
customer service representative
Working hours
- full-time | Permanent
Education
- GCSE or equivalent
Responsibility
- due to continued expansion we are currently recruiting for Customer Service Representatives to deal with incoming calls/emails from customers who are reporting faults with their central heating system
- you will be logging new jobs, arranging appointments, communicating with engineers/suppliers, handling first line complaints and updating notes on our in house software system
- full training will be provided however we do require a minimum of 2 years’ experience in an office or call centre environment
Requirements
- experience of operating within a customer service environment
- diary Management of multiple operatives
- experience of working in a high call volume environment
- problem resolution/first line complaints handling
- awareness of requirements to maintain service levels
- ability to empathise with customer needs and maintain customer delivery satisfaction
- excellent verbal and written communication skills
- team-working