customer service representative
Responsibility
- due to continued expansion we are currently recruiting for Customer Service Representatives to deal with incoming calls/emails from customers who are reporting faults with their central heating system
- you will be logging new jobs, arranging appointments, communicating with engineers/suppliers, handling first line complaints and updating notes on our in house software system
- full training will be provided however we do require a minimum of 2 years’ experience in an office or call centre environment
Requirements
- experience of operating within a customer service environment
- diary Management of multiple operatives
- experience of working in a high call volume environment
Show more +11 - problem resolution/first line complaints handling
- awareness of requirements to maintain service levels
- ability to empathise with customer needs and maintain customer delivery satisfaction
- excellent verbal and written communication skills
- team-working
- customer service: 2 years
- attention to detail
- ability to work efficiently on your own taking ownership, using initiative, recognising potential problems and identifying solutions with minimum supervision
- ability to multi-task working quickly and accurately and be at ease with job rotation
- confidence to make decisions within their capability prioritising jobs/tasks as necessary
- PC literate
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