BLUME Salary

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LITTLE TUFTON HOUSE 3 DEAN TRENCH STREET LONDON SW1P 3HB UNITED KINGDOM
  https://blumegroup.co.uk
TIN: 10758050
  Human Resources
Rating of the company

Reviews BLUME London
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BLUME is looking for employees for positions:

team leader

  • team leader

Working hours

  • permanent

Language

  • english

Responsibility

  • leading a team of Call Centre Specialists
  • speaking with the customers via phone and email
  • developing and maintaining knowledge of claims process for Medical Negligence claims
  • building rapport with customers ensuring all accurate information is taken and entered onto the Proclaim file management system
  • monitoring own task list making sure all enquiries are contacted daily to chase the customer for instructions
  • ensure individual targets/KPIs are met monthly
  • follow up customer calls where necessary
  • obtaining and drafting a full timeline of events based on the customer’s instructions in relation to injury claims and be able to be empathetic