BLUE BEAR SYSTEMS RESEARCH Salary
RICHMOND HOUSE WALKERN ROAD STEVENAGE SG1 3QP
TIN: 03866330
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Earnings on positions in BLUE BEAR SYSTEMS RESEARCH
BLUE BEAR SYSTEMS RESEARCH is looking for employees for positions:
it support technician
Working hours
- full-time
Education
- diploma of Higher Education
Responsibility
- to provide technical support; answering support queries either onsite or via phone or email
- to maintain a high degree of customer service for all support queries and adhere to all service management principles
- to take ownership of user problems and be proactive when dealing with user issues
- to log all calls on the call logging system and maintain full documentation
- the role will involve a mix of implementing, maintaining and automating server and network systems, and supporting network users. The successful candidate will play an important role in the direction of the infrastructure
- respond to enquiries from clients and help them resolve any hardware or software problems
- maintain a log of any software or hardware problems detected
- support users in the use of Computer equipment by providing necessary training and advice
Requirements
- technical support: 3 years
- customer service: 3 years