BLACKLINE SAFETY EUROPE Salary
Rating of the company
0 ratings
3 reviews
Colchester
12 DE GREY SQUARE DE GREY ROAD COLCHESTER CO4 5YQ ENGLAND
TIN:
08169496
Wholesale & Retail Trade

Earnings on positions in BLACKLINE SAFETY EUROPE

BLACKLINE SAFETY EUROPE is looking for employees for positions:

client manager

Working hours

  • full-time

Responsibility

  • renew customers service contracts through our distribution networks, preparing renewal quotes and following through to completion
  • identify areas of development within the Client Success Managers and ensure that the team remains world-class
  • establish productive professional relationships with key personnel in assigned customer accounts, ensuring long term client retention and growth
  • oversee the retention of our customer base with the continuous coaching of our Client Success Managers
  • identify and drive growth opportunities inside accounts, working with sales management to work as a team and help drive results
  • coach and mentor Client Success Managers to ensure the successful development of strategic customer account plans
  • ensure Client Success Managers maintain currency in Blackline Safety products and become product experts in all Blackline products and services
  • develop customer account plans in partnership with other Blackline teams and distribution partners

Requirements

  • post-secondary degree in business or marketing is an asset
  • post-Secondary education or equivalent certification in a business-related field is an asset
  • minimum 3 years of B2B sales, or account management
  • 2-3 leading a customer-facing systems implementation customer support team
  • proven track record of leading and energizing a group to be successful and meet targets
  • functional in using MS Office and other corporate administration tools
  • ability to drive results in an ever-changing environment
  • excellent customer service skills, a desire to understand each customer’s needs, and help find the right solution for them

technical manager

Responsibility

  • lead, manage and develop a team of technical support analysts and supervisors to a high level of service excellence
  • provide coaching and mentoring to your team to support their personal growth and development
  • provides customers, internally and externally, guidance on technical support procedures and practices
  • support handling practices to ensure that calls are directed and recorded according to standards
  • monitor work schedules to ensure they meet customer service demands recommending adjustments as required and proactively planning for growth
  • respond to escalated customer requests from your team and internal departments
  • provide world class, 24X7 technical support for all Blackline Products and Services • Meet service level targets for case management and call handling
  • in collaboration with the customer care managers, oversee the management of our contact center solution to develop and maximize its potential for global call handling

Requirements

  • technical Diploma or Degree from a recognized institution
  • 5-7 years’ experience managing in a technical support/help desk environment. International or global multi-language experience is considered an asset
  • experience administering call center telephone and ticket management systems
  • strong technical aptitude and logical problem-solving skills
  • shift scheduling in a 24-hour, 7 day a week operation
  • process oriented while remaining flexible and adaptable
  • technical knowledge base experience
  • ability to translate data into actionable initiatives