Salary at BLACK BARN

Responsibility

• we are looking for a Spa Manager to oversee all aspects of our day spa and Staying guests
• in this position, you will hire and train staff members, delegate tasks to staff, and set schedules
• excellent customer service skills
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• you must make sure we have someone on staff for every position
• carry out spa treatments to the required standards, ensuring the specific treatment time is adhered too
• hire and train employees
• our ideal applicant must have
• meeting and greeting guests, delivering a high level of customer service
• ability to remain calm under pressure
• maintaining standards of hygiene and cleanliness
• excellent business administration and several years of experience in a spa / Hotel management
• our ideal applicant must have Excellent business administration and several years of experience in a spa / Hotel management
• the Black Barn, based in Filby has accommodation, spa facilities with a pool and hot tub and delivers a high-end experience to both its day and overnight guests
• create a weekly staff schedule
• due to continued growth we are looking for an experienced Massage & beauty Therapist with experience of delivering an unforgettable and enjoyable experience, to come and join our small, friendly team on a part time basis
• adhering to all Health and Safety requirements
• oversee marketing and customer relationship management initiatives
• the successful candidate will be responsible for delivering a wide range of treatments to their highest ability, providing an exceptional level of customer service
• fill any non-specialised roles when employees are absent
• ensure we comply with all employment laws and safety regulations
• maintain budgets and cost
• you will also be responsible for the performance of our spa, so you must develop marketing campaigns, whether thru advertizing campaigns or social media posts
• analysing sales figures
• addressing customer queries, feedback and complaints

Requirements

• qualified to NVQ Level 3 or above
• previous salon or spa experience
• confident working alone or as part of a team
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• excellent communication skills, able to converse with guests effectively
• A positive, can do attitude
• able to work effectively as part of a small team
• reliable, flexible and presentable
• we are located in a rural area therefore, it is essential that you have your own means of transport
• facials treatments: 2 years
• manager: 5 years
• deep tissue massage: 2 years
• must be flexible and able to work various hours including evenings and weekends

Responsibility

• provide exceptional customer service and support to guests via phone and email
• assist customers with inquiries, concerns, and issues in a professional and timely manner
• understand customer needs and provide appropriate solutions or recommendations
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• upsell products or services to maximize customer satisfaction and company revenue
• maintain accurate and detailed records of customer interactions and updating appointments
• perform data entry tasks to update customer information across platforms
• collaborate with the team to support with customer queries and experiences

Requirements

• previous experience in a customer support or similar role preferred
• strong phone etiquette and active listening skills
• A good ability to understand customer inquiries and provide effective solutions
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• customer service: 1 year

Earnings for position administrator

Responsibility

• the role of part-time cleaner will involve dusting, vacuuming, mopping, cleaning of kitchens and bathrooms
• we require you to be confident at completing these tasks to a high standard
• experience is preferred but not essential as full training and development will be given
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• own mode of transport is required due to being located in a rural area
• due to our continued growth, we have an exciting opportunity for a part-time cleaner to join our business on a permanent basis
• job Types: Part-time, Permanent
• part-time hours: 15 per week

Responsibility

• excellent customer service skills
• our ideal applicant must have
• hire and train employees
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• ability to remain calm under pressure
• the Black Barn, based in Filby has accommodation, spa facilities with a pool and hot tub and delivers a high-end experience to both its day and overnight guests
• create a weekly staff schedule
• oversee marketing and customer relationship management initiatives
• fill any non-specialised roles when employees are absent
• we are looking for a manager to who can confidently Set out weekly staff rotas, check bookings etc on square space & Smuboo, buying/ordering food, answering calls & emails, analysis of bookings etc, you will also be required to welcome in our guests
• ensure we comply with all employment laws and safety regulations
• analysing sales figures
• addressing customer queries, feedback and complaints

Requirements

• manager: 5 years
• must be flexible and able to work various hours including evenings and weekends

Responsibility

• must have excellent communication skills both written and verbal, and grammar must be at a very high standard
• you must have your own means of transport as we are not located near any public transport
• office administrator - all round general administration duties required. Must be flexible on shift patterns, and will be required to work 3 out of 4 Saturdays per month
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• job Types: Part-time, Temp to perm
• part-time hours: 16 per week