BJP GROUP Salary
27 OLD GLOUCESTER STREET LONDON WC1N 3AX UNITED KINGDOM
TIN: 12201905
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Earnings on positions in BJP GROUP
BJP GROUP is looking for employees for positions:
customer service representative
Working hours
- full-time
Education
- A-Level or equivalent
Requirements
- previous customer service experience: Prior experience in a customer service role, preferably in a fast-paced environment, is desirable
- excellent communication skills: Strong verbal and written communication skills, with the ability to articulate complex information clearly and effectively
- empathy and patience: Demonstrated ability to empathize with customers' concerns and maintain composure in challenging situations, showing patience and understanding
- problem-solving abilities: Proven track record of effectively identifying and resolving customer issues, using critical thinking and problem-solving skills
- customer service: 1 year
- adaptability and flexibility: Ability to adapt to changing priorities and work effectively in a dynamic environment, handling multiple tasks simultaneously
- attention to detail: Meticulous attention to detail to ensure accuracy in data entry, order processing, and issue resolution
- time management: Excellent organizational skills with the ability to prioritize tasks, meet deadlines, and manage time effectively
Responsibility
- process orders and returns: Assist customers with placing orders, processing returns, and tracking shipments, ensuring accuracy and efficiency
- provide outstanding customer service: Interact with customers via phone, email, or chat to address their inquiries, concerns, and requests promptly and professionally
- resolve customer issues: Listen attentively to customer concerns, assess their needs, and provide effective solutions or escalate issues to the appropriate department, ensuring timely resolution
- maintain professionalism: Exhibit a positive and friendly attitude, maintaining professionalism and empathy while interacting with customers, even in challenging situations