BIT SOLUTIONS in Ware Salary

Rating of the company
9 PARK LANE PUCKERIDGE WARE SG11 1RL
TIN: 06652504
  IT-Services
Rating of the company

BIT SOLUTIONS
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BIT SOLUTIONS is looking for employees for positions:

it support engineer

  • it support engineer

Working hours

  • full-time

Salary

  • salary

Responsibility

  • answer telephone calls and emails from our clients reporting IT issues and log them on our support desk call management system
  • ensure that our Support Charter is followed and implemented at all times
  • perform regular checks of our client’s IT infrastructures to ensure their systems are proactively managed therefore preventing problems before they occur
  • undertake IT consultancy and project work including the setup and configuration of new equipment
  • provide 1st and 2nd line support to our clients by resolving IT issues primarily using remote control technologies and where necessary with a site visit
  • ensure ownership is taken of client problems and be proactive in resolving these issues
  • document the resolution of IT support issues within the client’s documentation file and on our internal knowledge base
  • for permanent on-site assignments carry out the tasks assigned to you, by any authorised individual, in a professional and courteous manner

Requirements

  • ensure clients IT infrastructures have the latest updates applied and address any security vulnerabilities
  • technical support: 1 year
  • ensure the Managing Director is aware of any serious support issue which is having a significant impact on a client