receptionist / administrator
3 the last 62 days, recently 2023-04-18
Responsibility
- provide clear concise information to patients and understand the importance of discretion and confidentiality
- be able to distinguish real priorities from cases of unnecessary panic, be able to reassure and manage these situations
- good communication skills and a calm manner. Be able to put patients rapidly at their ease and give them the space and time to explain their needs
Show more +11 - demonstrate assertiveness without being domineering and have ability to gain the confidence of the caller
- after appropriate training employ a variety of questioning techniques in order to develop a full picture of the nature of the patient’s problem
- identify potentially serious problems and bring those to the immediate attentions of the correct clinician; i.e. on call GP; triage Nurse Practitioner
- for less serious problems negotiate with the patient and identify an appropriate timeframe for them to be seen, and the appropriate professional to see them
- assist in the timely production of relevant information i.e. copies of notes, but also complete general administration i.e. registrations, deduction
- build strong relationships with all direct team members, clinicians and recognise healthcare professionals in the practice as a resource to be used appropriately
- develop and maintain an in-depth knowledge and understanding of the services provided in the practice and in the wider health community; be able to use this knowledge to guide the patient to the service, which is most likely to meet their needs, whether inside or outside the practice
- to undertake any other duties commensurate with the role, within the bounds of his/her own competence as guided by management
- to take responsibility for their own health and safety and that of other persons who may be affected by their own acts or omissions
- to carry out at all times their responsibilities in line with Equal Opportunities Policy and Procedure
- resolution of patient presenting issues and pro-active management and escalation of any risks
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