BISHOPS CLEEVE MEDICAL CENTRE Salary
CLEEVELANDS MEDICAL CENTRE SAPPHIRE ROAD BISHOPS CLEEVE GL52 7YU ENGLAND
TIN: 10269057
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Earnings on positions in BISHOPS CLEEVE MEDICAL CENTRE
BISHOPS CLEEVE MEDICAL CENTRE is looking for employees for positions:
receptionist / administrator
Responsibility
- provide clear concise information to patients and understand the importance of discretion and confidentiality
- be able to distinguish real priorities from cases of unnecessary panic, be able to reassure and manage these situations
- good communication skills and a calm manner. Be able to put patients rapidly at their ease and give them the space and time to explain their needs
- demonstrate assertiveness without being domineering and have ability to gain the confidence of the caller
- after appropriate training employ a variety of questioning techniques in order to develop a full picture of the nature of the patient’s problem
- identify potentially serious problems and bring those to the immediate attentions of the correct clinician; i.e. on call GP; triage Nurse Practitioner
- for less serious problems negotiate with the patient and identify an appropriate timeframe for them to be seen, and the appropriate professional to see them
- assist in the timely production of relevant information i.e. copies of notes, but also complete general administration i.e. registrations, deduction