operations manager
Responsibility
- gather requirements from marketers, giving advice on what’s best for their campaign and ensuring a deadline has been agreed upon
- sending complex, high-volume personalized campaigns to large data groups, ensuring all campaigns have been tested and quality assured before deploying
- report on the status of projects to marketers and chase if there are missing parts or issues
Show more +2 - segment data to create target groups that’s been agreed upon and ensure the correct format has been used
- manage 3 off-shore team members ensuring workloads manageable, delegate workload, ensure deadlines are met, deal with any discrepancies and issues that may arise
Requirements
- excellent communication skills at senior stakeholder level
- excellent management skills able to mentor and motivate the team
- strong written and verbal communication skills/ problem-solving skills
Show more +9 - strong organizational and planning skills
- familiar with SAP Hybris Marketing Customer & Contact Profile
- experience with HTML, JavaScript is a plus
- experience in SAP Hybris Marketing or any other leading marketing automation solution; building, customizing and delivering campaigns and programs, and reporting on results
- experience with database systems or data integration a plus
- training in CRM, web analytics, online marketing, eMarketing, other marketing automation and/or email marketing tools are also desirable
- project management skills; ability to work on multiple campaign briefs at the same time, ensuring executional accuracy and stakeholder communication are optimized throughout
- we empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent
- at Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive
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