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BIG LITTLE FISH is looking for employees for positions:
sales support executive
sales support executive
fire & security engineer
marketing coordinator
technician
senior management accountant
operations administrator
customer service representative
technical manager
customer advisor
business manager
Working hours
full-time | Permanent
Benefits
company car
Responsibility
you will manage and maintain their dedicated inbox, ensuring all general enquiries are answered in a timely manner
the main role of the Key Accounts Specialist is to be a single point of contact for identified Components Key customers on all matters including queries, order processing, aftersales issues and backorders
process orders on the Access system for our identified key customers
possessing exceptional customer service and liaising directly with key customers, you will be a contact for identified customers who have any sales order or service-related queries
to maintain and develop relationships with existing customers and generate sales from new customers
they will be responsible for dealing with customer complaints and queries through to resolution, in an effective and timely manner, responding to customer queries via the CRM system
deal with back-orders and delays; keeping the customers regularly updated
you are responsible for providing customers with advice and guidance on issues and also make commercial decisions regarding the most cost-effectiveness course of action required for customer issues