customer service representative
Responsibility
- to undertake other reasonable responsibilities and projects as instructed by their line manager
- where applicable, to adhere to Company processes with regard to FCA compliance and Treating Customers Fairly
- where applicable, to ensure that DPA, FCA, TCF and other regulatory requirements are met
Show more +12 - provide the customer with relevant product information that is clear, fair and not misleading allowing them to make an informed decision
- utilise all relevant information to maximise opportunities to cross sell and up sell insurance products
- understand and be able to explain policy cover in line with terms and conditions
- establish and maintain effective communication and relationships with all colleagues and customers, promoting a professional business image
- develop and maintain a competent level of technical, product and system knowledge to support sales
- effectively handle all calls , to maximise retention targets through the provision of effective and efficient communication and negotiation skills
- deliver individual quantitative targets, adhering to quality and accuracy standards
- contribute to the achievement of team and operational targets
- operate within own area of accountability, proactively escalating issues and seeking guidance
- understand and apply all company policies and procedures to ensure service standards are met in accordance with SLA and FCA requirements
- understand business issues and recommend solutions to improve
- commit to own personal development
Requirements
- strong team player
- results orientated
- experience of working in a contact centre or customer service environment
Show more +8 - good communication skills at all levels
- basic knowledge of insurance products and principles
- ability to remain motivated in a changing working environment
- good keyboard skills
- works on own initiative
- our key challenges are…
- how we strive to build our own internal community to better reflect the diverse communities we serve
- what are we doing to help us build a thriving, inclusive community?
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