BETFRED

Responsibility

• the Betfred Group has grown to become a leading global betting and gaming business
• betfred are looking to hire a Trainee Assistant Sales Manager in the Middlesborough area
• actively support your Shop Sales Manager with the delivery of successful sales campaigns
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• actively support your shop manager with the delivery of successful sales campaigns
• floorwalking to maintain retail standards and enhance customer service
• floorwalk / Host to maintain retail standards and enhance customer service
• £10.90 per hour, rising to a minimum of £11.00 per hour after training
• trainee Assistant Sales Manager
• our 1,400 shops are at the heart of our business and they all play a key part in their local community
• use your knowledge/interest in sport to create conversation with customers to ensure they have an excellent experience whilst using Betfred services
• engage with customers to ensure they enjoy the Betfred betting experience
• from our humble beginnings in Salford in the sixties, we have always differentiated ourselves by offering real value and a great customer experience, the same qualities that are at the heart of our business today
• today, Betfred is a well-known brand on the high street with 1,400 shops across the UK, along with a significant online presence through Betfred.com offering on-line sports betting, casino, and games
• be responsible for managing a team including cashiers and a cleaner within a cash- handling retail environment during appointed times when you manage the shop
• you will be the first point of contact for customers in our shop, answering questions in relation to betting and Betfred products
• we are one of the most active sponsors of sport in the UK, sponsoring a wide range of sports and tournaments under the famous red and blue banner
• work closely with your team to communicate and promote new products and marketing campaigns to increase sales for your shop
• ensure that any machines in the shop are maintained to a high standard, liaising with the retail helpdesk with any issues
• our own unique, in-house TV channel, Betfred TV is streamed live each day to our shops across the UK from our studios in Media City
• you must be 18 or over to work in one of our betting shops
• positively support your shop team with regards to your involvement in sales campaigns
• carry out any administrative duties in line with the requirements of the shop
• be a key point of contact for customers in your shop, answering questions in relation to betting and Betfred products and minimising any customer issues
• carry out any administrative duties in line with the requirements of your shop
• ensure the shop is presentable at all times
• ensure your shop is always presented to a high standard, instructing the cleaner where necessary
• work to ensure we meet our social responsibilities including adhering to the Think 21 policy
• as a retail colleague, you will play a pivotal role in making sure that our shops offer a warm and welcoming environment for customers to place bets, watch live sports and play gaming machines
• work closely with the shop manager and team members to promote new Betfred products and marketing campaigns to increase sales for the shop
• experience & Skills
• follow company processes to ensure high Health and Safety standards
• day-to-day, you will process customer’s bets, making sure they enjoy our products and services responsibly, help with their enquiries, ensure our shop standards are maintained and after a period of training, deputise for the Shop Manager
• being socially responsible is very important to us and a key part of your role will be to ensure that all our customers are betting within their means, and that our ‘Think 21’ policy is always followed
• adhere to cash handling and bet processing procedures at all times
• floor walk to maintain retail standards and enhance customer service
• process customer bets ensuring information is entered correctly into the till systems
• whilst an interest in sports and betting is an advantage, no prior experience is needed as we provide a structured training programme to give you the support and confidence you need to flourish as an Assistant Sales Manager
• adhering to cash handling and bet processing procedures at all times
• work closely with your team to communicate and promote new Betfred products and marketing campaigns to increase sales for your shop
• carrying out administrative duties
• supporting your Sales Manager when delivering successful sales campaigns
• manage the cash control and banking procedures for your shop

Requirements

• previous experience in a retail or customer service environment
• experience of working in the betting or gambling industry
• previous experience of cash handling
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• confident communicator, able to enter into conversations with regulars and new customers
• ability to work under pressure, there are peak times for our shops depending on sporting seasons
• ability to work as part of a team
• cash handling: 1 year
• customer service: 1 year

Benefits

• profit sharing

Current offers for the position:

Responsibility

• betfred customer services is a welcoming and supportive environment in which we work as a Team to assist our online customers
• assisting inbound contacts regarding online account queries
• dealing with inbound contacts regarding customer account queries
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• to support the Digital Customer Service management team at all times
• support shop staff in their role by assisting with a variety of contacts on a day-to-day basis
• providing customers with a professional and friendly service via live chat, telephone and email
• betfred employees will receive a competitive salary ranging from dependant on successful training and length of service
• to provide customers with a professional and friendly service via live chat, telephone and email
• carry out any administration in connection to the role, as requested by management
• ensuring data is accurately recorded, including any adjustments, closures, and other processes
• ensure that any data is recorded accurately, including any adjustments, closures, and other processing’s
• to assist customers in relation to Casino, Poker, Games, Bingo and Sports enquiries
• resolving all customer account queries efficiently and in a timely manner
• to resolve all customer account queries efficiently and in a timely manner
• liaising internally with other departments to resolve customer queries
• liaise internally with other departments to resolve customer queries
• process withdrawal and deposit requests on behalf of customers
• ensure that any escalations are raised promptly and correctly to maintain customer satisfaction
• carry out administration duties as and when required. i.e. logging deposit and withdrawal calls, customer complaints and self-exclusions
• remain up to date with current promotional campaigns, rules, and procedures
• due to continuous growth within the online gambling industry, we are looking for hardworking and enthusiastic team members to join us in offering a friendly and professional service to Betfred.com customers via live chat, telephone and email
• remain up to date with current promotional campaigns, rules and procedures
• to provide customers with a professional service via telephone, email, and letter in relation to their associated Betfred retail experiences and to resolve all customer queries professionally using expert in-depth knowledge in line with agreed KPIs, ensuring that any escalations are raised promptly to maintain customer satisfaction
• due to continued success and growth, we are now looking to recruit a hardworking and enthusiastic team member focusing on providing an excellent, friendly and professional service to Betfred.com Sports, Casino and Games customers
• ensure customer account adjustments are dealt with accurately
• as a result of the round-the-clock sporting calendar, we do require a fully flexible approach to working between the hours of , including weekends and bank holidays
• this is an inbound role working any 5 days from 7 including weekends, shifts between 7am and 9pm based on needs of the business
• be conversant with all Betfred Standard Operating Procedures, Bonuses and Promotional campaigns
• to provide customers with a professional service via telephone, live-chat and email in relation to the Betfred digital platform providing accurate responses in a timely manner
• assist with outbound campaigns, conversion and reactivation of customer accounts
• understand fully and comply with the key objectives of the Gambling Commission and to be fully aware of your responsibilities regarding Social Compliance and Licence Conditions Codes of Practice
• reports to : Head of Customer Services, Customer Service Managers, CS Team Leaders
• to resolve all customer queries professionally in line with agreed KPI’s, ensuring that any escalations are raised promptly to maintain customer satisfaction
• understand fully and comply with the key objectives of the Gambling Commission and Gibraltar Regulatory Authority
• hours: 40 hours per week . Any 5 days from 7 including weekends
• to assist in supporting the Betfred organisation by obtaining, analysing and verifying the accuracy and order of information in a timely manner
• to be fully aware of your responsibilities regarding Social Compliance and Licence Conditions Codes of Practice
• any other duties requested by the CS management team in relation to the role
• the above tasks must be carried out while complying with the key objectives of the Gambling Commission and with your full understanding of Safer Gambling tools and protocols
• the above tasks must be carried out while complying with the key objectives of the Gambling Commission and with your full understanding of Safer Gambling tools and protocols which will be included within training

Requirements

• candidates must be customer-focused with experience of providing customer service within a fast-paced environment, have a professional telephone manner and have strong attention to detail
• flexible approach to work, with the ability to multitask, a ‘can do’ approach to customer contacts and enthusiasm for a new challenge every day
• an understanding or interest of the betting and gambling industry would be an advantage but would not prevent the ideal candidate from being successful as full training is given

Current offers for the position:

Responsibility

• betfred are looking to hire a Trainee Assistant Sales Manager in the Middlesborough area
• the Betfred Group has grown to become a leading global betting and gaming business
• £10.90 per hour, rising to a minimum of £11.00 per hour after training
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• trainee Assistant Sales Manager
• our 1,400 shops are at the heart of our business and they all play a key part in their local community
• you must be 18 or over to work in one of our betting shops
• location: Nottingham
• from our humble beginnings in Salford in the sixties, we have always differentiated ourselves by offering real value and a great customer experience, the same qualities that are at the heart of our business today
• today, Betfred is a well-known brand on the high street with 1,400 shops across the UK, along with a significant online presence through Betfred.com offering on-line sports betting, casino, and games
• we are one of the most active sponsors of sport in the UK, sponsoring a wide range of sports and tournaments under the famous red and blue banner
• our own unique, in-house TV channel, Betfred TV is streamed live each day to our shops across the UK from our studios in Media City
• as a retail colleague, you will play a pivotal role in making sure that our shops offer a warm and welcoming environment for customers to place bets, watch live sports and play gaming machines
• day-to-day, you will process customer’s bets, making sure they enjoy our products and services responsibly, help with their enquiries, ensure our shop standards are maintained and after a period of training, deputise for the Shop Manager
• being socially responsible is very important to us and a key part of your role will be to ensure that all our customers are betting within their means, and that our ‘Think 21’ policy is always followed
• whilst an interest in sports and betting is an advantage, no prior experience is needed as we provide a structured training programme to give you the support and confidence you need to flourish as an Assistant Sales Manager

Requirements

• retail sales: 1 year
• supervising experience: 1 year
• customer service: 1 year
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• retail management: 1 year
• management: 1 year

Benefits

• profit sharing

Earnings for position sales assistant

Current offers for the position:

Responsibility

• support the Marketing Compliance Manager in the delivery of marketing compliance in accordance with advertising standards and regulations
• creating exciting campaigns that are highly targeted and relevant to our Customers
• provide advice and assistance to marketing on day-to-day communications and promotional offers working reactively and proactively to development in industry regulation
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• continually optimising campaigns using a test-and-learn approach
• keep up to date with regulatory changes
• improve Customer engagement and commercial success
• assist in developing and maintaining tools and checklists for distribution throughout the marketing teams
• promotional support of product launches and a variety of sporting and key calendar events
• provide insight on gaps within current processes to the Marketing Compliance Manager to deliver tailored training and support
• use data insight and intelligence to understand past campaign performance
• undertake spot audits/internal marketing audits and checks on current marketing collateral
• understand trends in KPI’s and opportunities to improve future campaigns
• attend compliance marketing meetings and training events and deliver the findings back to the team
• awareness of competitor activity and market standards to continuously improve
• deputise for the Marketing Compliance Manager at concept and campaign planning meetings when required
• deliver successful multi-product cross-sell programs across all products
• undertake any other tasks as agreed by the Marketing Compliance Manager
• identifying opportunities to improve Customer experience and enhance business performance
• responsible for ensuring compliance processes and standards are met by third party companies that operate on behalf of Betfred
• working with other teams to ensure creatives are accurate, Customer friendly and commercially strong
• identifying non-compliant marketing material and following processes to ensure these are rectified quickly
• ensure all content is correct, delivered and fulfilled on time
• support Management with ongoing insight and analysis
• deliver promotions and campaigns in line with agreed KPIs and forecasts
• follow guidelines from the ASA, Gambling Commission and in line with current GDPR
• compliance

Requirements

• educated to degree level, ideally in business or marketing
• excellent communication skills and critical thinking
• previous experience in a compliance and/or marketing setting within a regulated industry
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• ideally 1-2 years’ experience in CRM, Digital Marketing, PR and/or Promotions
• gambling industry knowledge
• ability to work independently and take initiative
• awareness of Data Protection requirements
• organised and a track record of completing projects/tasks on time
• excellent communicator at all levels
• strong knowledge of Microsoft products
• awareness of advertising & marketing regulations and codes
• proactive approach with an outlook to see the bigger picture
• ability to interpret legislation
• innovative and always looking for new ideas, methods, and processes
• high attention to detail
• ability to work closely with multiple stakeholders in the company and outside the company
• professional attitude and ability to work independently and as part of a team

Current offers for the position:

Responsibility

• produce testing plans for new products and technology initiatives, ensuring all features work as expected, with reference to initial scoping documents
• identify areas for automation development and monitor efficiencies in each channel
• work with wider department to generate new ideas and strategies to boost customer engagement
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• research best practice for all new products/ technology initiatives, working with Senior Marketing Operations Manager to produce recommendations for department-wide adoption
• work closely with the Senior Marketing Operations Manager to support on programme delivery
• research and put forward digital trends and innovation from within and outside our sector
• summarise reporting to highlight any key areas of focus and improvement across comms/ lifecycles
• work closely with the Senior Marketing Operations Manager to manage end to end projects, producing all requisite project documentation with reference to key uplifts; proving value to the department
• work closely with Senior Marketing Operations Manager and the wider department to generate new ideas and strategies to boost customer engagement, increase efficiencies and increase customer lifetime value
• define best practice and user cases for new product features and technology, relating to key project KPIs and expected uplifts based on recommended usage
• work with the wider department to define and scope out opportunities to improve the customer experience, increase efficiencies and grow customer lifetime values
• create documentation to be used for all testing stages within projects
• construct a monthly report on utilisation of technology and work with Senior Marketing Operations Manager to identify areas for development and monitor efficiencies in each channel
• alongside the Senior Marketing Operations Manager, manage relationships with all third-party comms platforms Account Managers for project queries and ongoing future strategies

Requirements

• at least two years’ experience in a marketing or project management role
• excellent knowledge of marketing platforms, including best practice, use of automation and conversion optimisation
• excellent organisational skills- ability to work on multiple tasks and prioritize own time
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• excellent presentation skills
• ability to work on multiple tasks and prioritize own time
• results-driven and commercially aware
• self-motivated, proactive and ambitious
• analytical and data-driven
• strong written and verbal communication skills
• strong attention to detail
• team player, sociable, remains calm under pressure

Current offers for the position: