BESPOKE HOTELS INTERNATIONAL  Salary

210 CYGNET COURT CENTRE PARK WARRINGTON WA1 1PP ENGLAND
TIN: 09722142

BESPOKE HOTELS INTERNATIONAL
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BESPOKE HOTELS INTERNATIONAL is looking for employees for positions:

receptionist

Working hours

  • full-time

Responsibility

  • to be familiar with the days business, including arrivals, departures, and special requests
  • deal with guests promptly upon arrival and departure, as per Company Standards for check in and out procedures
  • to have a good understanding of the guests’ requirements when they are checking in or out
  • to ensure all cash, charge, float and till procedures are carried out in accordance with company Policy
  • keeping the team up to date by attending the daily meetings
  • maximise sales through up-selling, using incentives and promotions
  • ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently
  • ensure prompt resolution of customer complaints

Requirements

  • to have worked in a hotel or with people in a customer related role
  • excellent Customer service skills, to be able to follow standards and to have good organisational skills
  • to be able to make decisions in a fast paced environment and to enjoy it
  • to be able to communicate well to each other and guests
  • be able to use a phone and computer system