customer service coordinator
4 the last 16 days, recently 2022-10-18
Responsibility
- process work sheets from Customer Service visits, assess works required and manage rectification, issue defect notices to sub-contractors
- foster a supportive relationship with the customer, maintaining excellent communication throughout their two year new home warranty
- maintain the Customer Service Database, log all calls and complete all reports and administration documents as required
Show more +14 - maintain the customer data base, logging all calls and emails, completing relevant reports and administration as required
- ensure Operatives diaries are managed, book in works and act on feedback
- ensure Operatives diaries are manages, book in works and act on feedback
- book the Welcome meetings within 3 days of completion with the customer
- instruct subcontractor works, keeping the customer informed, providing feedback on quality and punctuality
- be the first point of contact for all customer enquiries
- spotting trends, identify common complaints/defects and report to Customer Service Manager
- register ownership/change of details and all paperwork following completion
- ensure that all NHBC resolutions are escalated and communicated appropriately
- identify common complaints/defects and report to Senior Customer Service Manager
- ensure that all NHBC/Premier Guarantee resolutions are escalated and communicated appropriately
- ensure that all reported defects are dealt with in a cost effective, timely and professional manner to the satisfaction of the purchaser
- ensure that any serious issues are reported to senior managers immediately
- ensure that any major issues are reported to the Senior Customer Service Manager
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