BeMoto Salary
Peterborough
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Earnings on positions in BeMoto
BeMoto is looking for employees for positions:
team leader
Working hours
- full-time
Responsibility
- lead and motivate a diverse team of customer representatives to meet individual and team goals
- foster a high-performance culture, encouraging your team to consistently exceed targets in terms of speed, efficiency, sales, and quality
- enhance team efficiency through proactive, real-time management of performance
- assess staff performance, identify training needs, and collaborate with relevant departments to plan and organize training sessions
- provide coaching, feedback, and maintain training and development plans for team members
- maintain comprehensive knowledge of our products and services across the team
- coordinate team reward and incentive programs, ensuring a customer-centric culture is upheld
- collaborate with key stakeholders to deliver excellent service standards across all customer channels, including SLAs, answer rates, and call waiting times
Requirements
- previous experience in a leadership role within a contact centre
- collaborative team player who takes ownership of outcomes can work independently and requires minimal guidance
- strong interpersonal skills, capable of communicating effectively with stakeholders at all levels
- exceptional people management abilities
- strong focus on customer satisfaction and service delivery
- thrives in a fast-paced environment
- excellent understanding of technology, software applications, and phone and computer systems
- A proactive approach to personal development