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BELL INTEGRATION is looking for employees for positions:
service delivery manager
service delivery manager
database administrator
technician
warehouse operative
compliance administrator
senior administrator
warehouse supervisor
installation engineer
internal auditor
hr business partner
Requirements
prior experience in working for a managed service provider is desired but not essential
strong ITIL exposure with accompanying certified accreditation
excellent communication, presentation, facilitation, and negotiation skills are required for this role
demonstrated people management experience, leading, and motivating successful teams
strategic business planning with the ability to translate business requirements into individual, team, and departmental objectives
experience in developing and implementing effective processes
commercial experience of managing P&Ls with effective and profitable control
5+ years’ experience within a service delivery /operations capacity
Responsibility
design and implementation of the service in accordance with the Bell Service Readiness processes
act as the focal point of contact and working with all impacted departments to ensure support readiness
reporting progress to key stakeholders in a timely manner highlighting service and financial progress, dependencies, and risks
ensuring all commercials, support and financial documentation is in place for the continued successful deliver of the service in accordance with the agreed processes, policies, and artefacts
accountability of the services delivered to the customer, ensuring quality and client satisfaction, and acting as the single point of escalation for all service-related issues
monitor relationships including lessons learned and appropriate feedback, initiating improvement in services, products, and systems