an upbeat attitude and ability to work within a team and own initiave
Responsibility
carrying out requests from management as needed
deal with all general guest requests and queries
this is a hands-on role playing a crucial part in the day-to-day running of front of house operations. You may at times assist other departments to ensure an excellent service is provided to our users
general manager
Working hours
full-time
manager
Salary
salary
Responsibility
we are seeking a dynamic and experienced Guesthouse Manager to oversee the day-to-day operations of our establishment
manage all aspects of daily operations, including front desk management, housekeeping, maintenance, and guest services
the ideal candidate will possess excellent leadership skills and have a keen eye for detail
manage guest bookings, setting prices, adjusting rates based on availability, overseeing self-check-in procedures, and effectively balancing revenue streams
recruit, train, and supervise staff to ensure exceptional service delivery and adherence to company policies and procedures
monitor and control expenses to maximise profitability while maintaining quality standards
foster a positive working environment by promoting teamwork, communication, and professional development
oversee guest relations and resolve any issues or complaints promptly and effectively
Requirements
previous experience in hospitality management, preferably in a guesthouse or small hotel setting
strong leadership and interpersonal skills with the ability to motivate and inspire a team
excellent organisational and time-management abilities
customer-focused mindset with a commitment to delivering exceptional service
knowledge of health, safety, and licensing regulations
flexible availability, including evenings, weekends, and holidays
receptionist
Language
english
Requirements
excellent Communication skills with an excellent command of the English language
excellent Presentation and Interpersonal skills
effective Organisational Skills
A good working knowledge of Front Office Systems and good IT skills