BCN GROUP Salary
SECOND FLOOR BUILDING 4 MANCHESTER GREEN STYAL ROAD MANCHESTER M22 5LW ENGLAND
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Earnings on positions in BCN GROUP
Estimated salary
£ 2166
Median salary at BCN GROUP
£ 1766 Lowest salary
£ 2502 The average salary
£ 5175 Highest salary
Do you believe that workers at BCN GROUP are paid fairly?
BCN GROUP is looking for employees for positions:
technical support engineer
Salary
- salary
Responsibility
- regular client site visits to support any technical related issues
- interact with clients daily over the phone and face-to-face, log tickets on their behalf gathering as much technical information as possible
- support and troubleshoot end user requests and incidents ensuring tickets are escalated within quickly and efficiently to minimize client service impact
- proactively support clients’ local and offsite backups
- responsible for completing and documenting regular client site reviews and operational checks
- technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
- remote access solution implementation and support: VPN, Terminal Services, and Citrix
- communication with customers and Account Manager as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
Requirements
- professional IT certifications
- good interpersonal skills
- strong diagnosis skills of technical issues
- ability to multi-task and adapt to changes quickly
- service awareness of all organization’s key IT services where support is required
- good understanding of support tools, techniques, and how technology is used to provide IT services
- strong typing skills to ensure quick and accurate entry of service request details
- self-motivated with the ability to work in a fast-moving environment
Earnings on positions in BCN GROUP
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
2502 £