BCN GROUP Salary

Rating of the company

SECOND FLOOR BUILDING 4 MANCHESTER GREEN STYAL ROAD MANCHESTER M22 5LW ENGLAND

http://bcn.co.uk

TIN: 06893253

Rating of the company

BCN GROUP
Premium profile inactive
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£ 2208

Median salary at BCN GROUP

£ 1766 Lowest salary

£ 2543 The average salary

£ 5175 Highest salary

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Responsibility

regular client site visits to support any technical related issues
interact with clients daily over the phone and face-to-face, log tickets on their behalf gathering as much technical information as possible
support and troubleshoot end user requests and incidents ensuring tickets are escalated within quickly and efficiently to minimize client service impact
proactively support clients’ local and offsite backups
responsible for completing and documenting regular client site reviews and operational checks
technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
remote access solution implementation and support: VPN, Terminal Services, and Citrix
communication with customers and Account Manager as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages

Requirements

professional IT certifications
good interpersonal skills
strong diagnosis skills of technical issues
ability to multi-task and adapt to changes quickly
service awareness of all organization’s key IT services where support is required
good understanding of support tools, techniques, and how technology is used to provide IT services
strong typing skills to ensure quick and accurate entry of service request details
self-motivated with the ability to work in a fast-moving environment