regular client site visits to support any technical related issues
interact with clients daily over the phone and face-to-face, log tickets on their behalf gathering as much technical information as possible
support and troubleshoot end user requests and incidents ensuring tickets are escalated within quickly and efficiently to minimize client service impact
proactively support clients’ local and offsite backups
responsible for completing and documenting regular client site reviews and operational checks
technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
remote access solution implementation and support: VPN, Terminal Services, and Citrix
communication with customers and Account Manager as required, keeping them informed of incident progress, notifying them of impending changes or agreed outages
Requirements
professional IT certifications
good interpersonal skills
strong diagnosis skills of technical issues
ability to multi-task and adapt to changes quickly
service awareness of all organization’s key IT services where support is required
good understanding of support tools, techniques, and how technology is used to provide IT services
strong typing skills to ensure quick and accurate entry of service request details
self-motivated with the ability to work in a fast-moving environment
senior engineer
Salary
salary
Requirements
microsoft Windows 10 troubleshooting and experience
O365 and its complimentary addons
active Directory administration
antivirus
printer troubleshooting
general hardware/software troubleshooting and problem-solving skills
intune and MDM
apple Mac support
product manager
Working hours
full-time
Salary
salary
Requirements
infectious enthusiasm for supporting NHS organisations to gain insight from benchmarking and process improvement
customer-centric mindset with a deep commitment to solving customer problems
self-motivated, proactive, and results-oriented
at least 3 years of proven experience as a product manager or a similar role in the healthcare data industry
strong understanding of how benchmarking and SPC principles can be applied to improve healthcare processes and outcomes
familiarity with NHS performance reporting and SPC principles, methods, and tools
excellent communication, presentation, collaboration, and leadership abilities
experience delivering both online and in-person tutorials
Responsibility
reports to: Director of Analytics and Automation
location: Manchester, Leeds or London
product Lifecycle Management: Oversee the entire product lifecycle ensuring timely delivery of development and continuous optimisation
stakeholder Collaboration: Work closely with cross-functional teams, including design, development, marketing, and sales, ensuring seamless product development and promotion
strategic Leadership: Define and implement the product vision and strategy for the BCN Healthcare data products including Public View benchmarking service and EasySPC, ensuring alignment with the overarching goals of the NHS
market Research: Conduct thorough market research and gather customer feedback to identify the needs and challenges of NHS and international healthcare customers
field engineer
Working hours
full-time
Salary
salary
Responsibility
regular client site visits to support any technical related issues
interact with clients daily over the phone and face-to-face, log tickets on their behalf gathering as much technical information as possible
support and troubleshoot end user requests and incidents ensuring tickets are escalated within quickly and efficiently to minimize client service impact
proactively support clients’ local and offsite backups
job title: Field Services Engineer
reports to: Field Services Manager
responsible for completing and documenting regular client site reviews and operational checks
location: London
Requirements
professional IT certifications
good interpersonal skills
strong diagnosis skills of technical issues
ability to multi-task and adapt to changes quickly
service awareness of all organization’s key IT services where support is required
good understanding of support tools, techniques, and how technology is used to provide IT services
strong typing skills to ensure quick and accurate entry of service request details
self-motivated with the ability to work in a fast-moving environment
3rd line support engineer
Working hours
full-time
Salary
salary
Requirements
microsoft Windows server
O365 and its complimentary addons
advanced virtualisation troubleshooting
advanced firewall troubleshooting
advanced networking skills
advanced InTune/MDM skills
storage troubleshooting
advanced Exchange troubleshooting
Responsibility
job title: 3rd Line Support Consultant
reports to: Service Desk Manager
location: Leeds LS10
location: Manchester M22
hours: Monday to Friday, 37.5 hours, 9am to 5.30pm, 60-minute lunch
project coordinator
Working hours
full-time
Salary
salary
Responsibility
scheduling small scale projects with engineers
monitoring of cost overruns vs job budgets
working with other teams within the business to correctly route appropriate work
liaising with purchasing to ensure equipment is available for jobs
working with customers to confirm booked work
monitoring and escalating of project queries
job title: Project Coordinator
ensuring efficient progress of projects
Requirements
at least 2 years’ experience in an administrative role
experience of diary management or scheduling would be highly desirable
ability to prioritise conflicting workload and schedules in line with the business and customer needs
demonstrate a very high level of customer service to internal and external stakeholders
demonstrate a ‘Can-Do’ attitude
be an excellent and confident communicator
high levels of accuracy and attention to detail
operations administrator
Working hours
full-time
Language
english
Salary
salary
Responsibility
reviewing and sense checking sales orders entered by account managers, including checking e-sign documentation
accurately raising invoices when ready for billing and performing any necessary checks
liaising with project managers and co-ordinators to ensure efficient and accurate invoicing for project work
end-to-end query management for any billing related invoice or account manager queries
job title: Business Operations Administrator
supporting with the administration of client uploads onto the relevant customer portals
reports to: Business Operations Manager
working with multiple teams across the business
Requirements
confidence and the ability to communicate clearly and effectively with the ability to approach and resolve challenges
ability to learn new skills quickly including adopting new processes and technology
high attention to detail and accuracy
possess good organisational and time management skills
minimum 2 years’ experience in within a financial administrative role or sales support would be of benefit but is not required for the role
technician
Salary
salary
Responsibility
manage priorities in a fast-changing environment
act as a point of escalation for service tickets when required
have excellent customer facing and communication skills and be able to manage customer engagements effectively
keep support tickets up to date with detailed notes on workings and resolutions
support functional reviews of customer solutions and share knowledge throughout the team
participate in handover’ activities when customers come onboard with the service desk
manage support tickets from start to finish, dealing with internal and external communications in a professional manor throughout
Requirements
have excellent time management skills and ability to meet tight deadlines
good communication skills, both externally with our clients and internally with your team
experience in a support role and a proven track record managing a ticket stack
excellent written and verbal communication skills
strong client-facing and teamwork skills
strong understanding of the MS Office Suite
A passion for learning
good problem solving skills
purchasing administrator
Working hours
full-time
Language
english
Salary
salary
Responsibility
purchasing of hardware, licenses, software and any other customer needs
ensuring Purchase Orders are correct prior to sending to suppliers
obtaining order tracking, licensing, and other information from 3rd parties
querying anomalous invoices with suppliers
job title: Purchasing Administrator
accepting deliveries of kit, signing in and asset tag management
reports to: Purchasing Manager
stock Management
Requirements
minimum 2 years’ experience in an administrative role is an advantage, but not a pre-requisite
experience within the IT industry is a bonus, but not required
confidence and the ability to communicate clearly and effectively
self-starting with the ability to approach and resolve challenges
ability to learn new skills quickly including adopting new processes and technology
able to think on your feet and adapt to different situations
high attention to detail and accuracy
possess great organisational and time management skills
credit control
Working hours
full-time
Language
english
Salary
salary
Responsibility
job title: Finance Assistant – Credit Control
job title: Finance Assistant
reports to: Credit Control Manager
location: Manchester
hours: Monday to Friday, 37.5 hours, 9am to 5.30pm, 60-minute lunch
person, Skills & Experience
reconciling accounts
managing the supplier inbox to resolve queries and other requests