receptionist / administrator
Responsibility
- front Desk Reception
- to book patient appointments with clinical staff To book patient appointments with clinical staff
- to liaise with GPs, nursing staff, the Practice To liaise with GPs, nursing staff, the Practice
Show more +19 - assisting patients to access the most appropriate service or healthcare professional in a polite, courteous, and effective way
- providing general assistance to the practice team and projecting a positive and friendly image to patients and other visitors
- to collect fees for private work To collect fees for private work
- to carry out a variety of administrative tasks for the efficient running of the Practice
- send timely DNA texts to patients who do not To receive incoming and initiate outgoing attend an appointment. telephone calls to facilitate timely and appropriate communications with others
- sign in and out all visitors Manage patient tasks through EMIS/Docman
- page 3 of 7
- manager, or any other member of the practice Manager, or any other member of the practice team regarding patient-related queries. team regarding patient-related queries
- job Description – Administration Assistant inc medical secretary & reports
- to receive and dispatch external mail both in To receive and dispatch external mail both in hard and electronic format hard and electronic format
- any other delegate duties considered appropriate for the post
- scan forms and register as required
- to maintain a log and filing system for all To maintain a log and filing system for all correspondence handled over the desk. correspondence handled over the desk
- miscellaneous administration
- miscellaneous Administration
- the post-holder will strive to maintain quality within the practice, and will: a. Alert other team members to issues of quality and risk
- necessary checks for living within boundary and ID
- chaperone patients as required Chaperone patients as required
- action bowel cancer/breast cancer letters – scan & code through Docman and send patient
Requirements
- A willingness to work in a co-operative and flexible manner with \* colleagues
- RSA II Typing/Word Processing or equivalent \
- ability to work as a team or on own initiative \
Show more +22 - written Skills
- ability to cope with change \
- be proficient in reading and writing English \
- reliable \
- previous medical administrator experience \
- previous experience working in an office environment \
- communication/Verbal Skills
- good time keeper \
- good interpersonal skills \
- friendly/approachable \
- good telephone manner \
- willingness to undertake training \
- good standard of communication both orally and in writing \
- able to cope under pressure \
- A specific understanding of the confidential nature of the work \* in hand
- page 7 of 7
- conversant with Microsoft Word \
- knowledge of EMIS Web \
- knowledge of Docman \
- strong organisational skills and ability to maintain complete and \* accurate record systems
- ability to work on their own initiative and prioritise workload to \* meet deadlines
- respect of confidentiality and understanding of Data Protection \
Salary in other companies in the position receptionist / administrator
No data