manager
Responsibility
- be the face of B2BMG
- A trusted advisor to clients. You will be their idea factory, consultant and problem solver
- be the expert for all things related to guiding and supporting clients through their campaign experience with B2B Media Group
Show more +10 - utilising project management skills to implement client solutions
- manage the essential behind-the-scenes work with the Campaign Management & Delivery team
- help drive the improvement of our Client Success performance
- train others, including new team members, if needed
- collect client feedback to drive continuous improvement in our work and processes
- measure and present campaign progress and results via mid-flight, end of campaign reports or any report request from the client
- oversee the end-to-end performance campaign process to ensure it delivers the results our clients need and help clients to understand ROI and manage expectations. Breaking bad/good news will be expected
- work alongside the Sales & Accounts Managers/Directors to identify growth opportunities and maintain retention, increasing budget expenditure
- work together with the Sales department on offer proposals
- any ad hoc tasks required by the business at a given time
Requirements
- ideally, within Lead Generation, Demand Generation or Display advertising
- able to manage big client projects with multiple angles, i.e. global or multi-product campaigns, several stakeholders or multi-regional collaborations
- ability to balance client expectations with day-to-day operational requirements, processes or situations
Show more +6 - experience collaborating effectively with other internal stakeholders to deliver against campaigns’ KPIs
- pitching and presenting experience
- experience utilising your project management skills to implement client solutions
- experience in training and guiding others, both external and internal
- proven 3+ years of experience working in a business-to-business Customer Success role or similar
- able to work under pressure and manage large workloads at times with a drive to succeed
Trade
- customer Service
- Customer Service
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