AUJLA BUSINESS SYSTEMS in Farnborough Salary

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34 HERCULES WAY FARNBOROUGH GU14 6UU
TIN: 03017283
  IT-Services
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AUJLA BUSINESS SYSTEMS
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AUJLA BUSINESS SYSTEMS is looking for employees for positions:

technical support engineer

  • technical support engineer

Trade

  • software Development
  • Software Development

Benefits

  • laptop

Responsibility

  • support VM, web applications systems, MS Office, Windows OS, Service Desk Ticketing systems
  • provide professional customer service experience in an effective, rapid and seamless resolution in line with the SLA timeframe
  • evaluate and log incidents and service requests in the service desk ticketing system and manage queues/workflows
  • maintain ownership of incident throughout the incident lifecycle to a satisfactory customer resolution
  • maintain Pro-active communications with the customers and suppliers including escalation of incidents when necessary
  • this list of duties is not exhaustive, and the role may require other duties to be carried out in support of the business
  • daily task management
  • provide on-site IT support including but not limited to hardware , software , connectivity and Email management

Requirements

  • extensive experience within a Service Desk
  • good Understanding and experience of Networking principles
  • excellent communications skills both verbally and written
  • any Valid MCP certification
  • strong analytical skills
  • excellent understanding and experience of Microsoft office and relating technologies
  • microsoft 365
  • excellent level 1 technical knowledge