helpdesk administrator
5 the last 251 days, recently 2023-07-10
Responsibility
- the first point of contact, providing support for all customer queries you will
- provide an exceptional level of customer service, communicating to customers in a professional manner
- responsible for the administration for a specific contract
Show more +12 - triage/pass all new repair requests and assign to relevant department, Supervisor/s or subcontractor for action
- work as part of a team to prioritise and manage the workload
- ensure customers are kept up to date, ensuring any issues are escalated to management
- monitoring of target dates for jobs, tracking updates and job status
- liaising with internal stakeholders regularly providing accurate and detailed information
- job completions, updating and reviewing system/data input
- inputting codes on completions readying them for invoicing
- maintaining standards and processes to reach KPI targets
- to perform the job in accordance with the company’s policies and procedures
- any other duties, within reason and capability, as determined by your Manager
- deal with new and repeat customers daily via telephone or email for the purpose of processing new orders
- to perform any other duties as may be reasonably required
Requirements
- three years recent experience in a busy office environment
- minimum of Grade C or above in GCSE or equivalent
- data input experience
Show more +6 - customer service: 5 years
- technical support: 1 year
- customer service: 3 years
- administrative: 3 years
- 5+ years' experience providing customer support
- 1+ years' experience providing customer support
Salary in other companies in the position helpdesk administrator
| SYKES & SON | 2666 £ | 2211 £ 2666 £ |
| ADRIA SOLUTIONS | 2500 £ | 2211 £ 2666 £ |
| ADECCO UK | 2443 £ | 2211 £ 2666 £ |
| TREVETT SERVICES | 2416 £ | 2211 £ 2666 £ |
| ABINGDON SCHOOL | 2374 £ | 2211 £ 2666 £ |
| STAFFING SOLUTIONS | 2348 £ | 2211 £ 2666 £ |
| PORTFOLIO GROUP | 2250 £ | 2211 £ 2666 £ |
| COMPUTAPPOINT | 2250 £ | 2211 £ 2666 £ |
| CARETECH GROUP | 2250 £ | 2211 £ 2666 £ |
| WORKING SOLUTIONS RECRUITMENT SERVICES | 2211 £ | 2211 £ 2666 £ |