ATS GAS SERVICES Salary
638 UNIT 7, FARSET ENTERPRISE PARK SPRINGFIELD ROAD BELFAST BT12 7DY NORTHERN IRELAND
TIN: NI631651
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Earnings on positions in ATS GAS SERVICES
ATS GAS SERVICES is looking for employees for positions:
helpdesk administrator
Working hours
- full-time
Responsibility
- the first point of contact, providing support for all customer queries you will
- provide an exceptional level of customer service, communicating to customers in a professional manner
- responsible for the administration for a specific contract
- triage/pass all new repair requests and assign to relevant department, Supervisor/s or subcontractor for action
- work as part of a team to prioritise and manage the workload
- ensure customers are kept up to date, ensuring any issues are escalated to management
- monitoring of target dates for jobs, tracking updates and job status
- liaising with internal stakeholders regularly providing accurate and detailed information
Education
- GCSE or equivalent
Requirements
- three years recent experience in a busy office environment
- minimum of Grade C or above in GCSE or equivalent
- data input experience
- customer service: 5 years
- technical support: 1 year
- customer service: 3 years
- administrative: 3 years
- 5+ years' experience providing customer support