ATS EUROMASTER is looking for employees for positions:
technician
Working hours
full-time | Part-time | Permanent
Salary
salary
Responsibility
delivering the core fast fit products and services, including fitment of car and van tyre, wheel alignments and battery fitment
competent delivery of all our core fast fit products and services
completing digital vehicle health checks on a customer vehicles
technical expertise in delivery of vehicle servicing and diagnostics
demonstrating knowledge of our products and values and confidently dealing with customer enquiries
demonstrating knowledge of our products and values, confidently providing complex guidance and delivering outstanding customer service
following our Life Saving Rules, ensuring Health & Safety in everything that we do
Requirements
experience of working in a similar Tyre Fitter/Vehicle Technician role
demonstrable technical experience in a similar role
qualification of IMI level 1 is desirable
experience in delivering all fast fit products and services including Servicing and Diagnostics
experience in Car & Van Tyre Fitting and delivery of other fast fit products
qualification of IMI level 3 is desirable
full driving licence
full driver’s licence
tyre technician
Working hours
full-time | Permanent
full-time | Part-time | Permanent
full-time | Part-time
full-time
Salary
salary
Responsibility
delivering the core fast fit products and services, including fitment of car and van tyre, wheel alignments and battery fitment
competent delivery of core fast fit products and services
completing digital vehicle health checks on a customer vehicles
assisting the Centre with the delivery of the Service, Maintenance & Repair targets
regular service, maintenance and repair work including roadside breakdowns
demonstrating knowledge of our products and values and confidently dealing with customer enquiries
demonstrating knowledge of our products and values and confidently, providing detailed guidance and support to our customers
when you join ATS Euromaster, you will be part of a nationwide tyre retailer with over 50 years of experience, operating out of more than 250 service centres across the UK
Requirements
experience of working in a similar Tyre Fitter/Vehicle Technician role
demonstrable experience of working in a similar Technician role
experience of working in a similar Technician role
qualification of IMI level 1 is desirable
qualification of IMI level 2 is desirable
no experience in this role is required. However, some work experience is preferred
experience in Car & Van Tyre Fitting and delivery of other fast fit products
full driver’s licence
customer service advisor
Working hours
full-time | Permanent
part-time | Permanent
Responsibility
this team is responsible for providing a high standard of inbound telephone support and associated administrative tasks within the Call Centre
delivering outstanding customer service to both internal and external customers within a critical timeframe
complying with customer service level agreements and internal procedures to achieve defined key performance indicators
capture lost opportunity for retail centre call volume
manage overflow of internal Customer Services calls
ensuring all company systems are updated with the appropriate customer pricing updates and commentary
provide quotations for customer vehicle requests being booked for completion in retail centres
advisors will order stock from preferred suppliers if required
Salary
salary
Requirements
experience of Focus, Salix and Phoenix is desirable but not essential
customer service: 1 year
you will deliver outstanding customer care, will build strong relationships with both internal colleagues and external customers and will be an all-round team player
tyre technician
Working hours
full-time | Permanent
full-time | Part-time | Permanent
full-time | Part-time
full-time
Salary
salary
Responsibility
delivering the core fast fit products and services, including fitment of car and van tyre, wheel alignments and battery fitment
competent delivery of core fast fit products and services
assisting the Centre with the delivery of the Service, Maintenance & Repair targets
completing digital vehicle health checks on a customer vehicles
regular service, maintenance and repair work including roadside breakdowns
demonstrating knowledge of our products and values and confidently dealing with customer enquiries
demonstrating knowledge of our products and values and confidently, providing detailed guidance and support to our customers
when you join ATS Euromaster, you will be part of a nationwide tyre retailer with over 50 years of experience, operating out of more than 250 service centres across the UK
Requirements
demonstrable experience of working in a similar Technician role
experience of working in a similar Technician role
qualification of IMI level 2 is desirable
qualification of IMI level 1 is desirable
no experience in this role is required. However, some work experience is preferred
full driver’s licence
experience in Car & Van Tyre Fitting and delivery of other fast fit products
current and valid R.E.A.C.T card
customer advisor
Working hours
part-time
part-time | Permanent
Salary
salary
Responsibility
capture lost opportunity for retail centre call volume
manage overflow of internal Customer Services calls
provide quotations for customer vehicle requests being booked for completion in retail centres
accurately and efficiently entering information reported onto the relevant systems
delivery of 'ATS Way' in interaction with customers
creation of Phoenix system Order number for Service level 3 customer accounts
adhere to the agreed escalation procedures and individual KPI’s
diagnosis of basic customer vehicle requirement to identify appropriate service via use of the E3 technical data site
Requirements
ideally, you’ll also have a good level of knowledge of UK geography
experience in managing customer expectations and demands within a similar role, with a proven track record of delivering exceptional service and resolving customer queries
interest in the automotive industry - as part of this role, you will need to learn ATS Euromaster’s suite of products and services, so having an interest in the automotive world would be advantageous
customer Focus - you’ll be able to understand customer needs to translate this into the appropriate product or service, so our customers have a seamless experience
attention to detail and communication skills – we have 250 centers spread across the UK, so you’ll need to have strong attention to detail to ensure customers are booked into the correct location
strong IT skills – we have a number of systems and software, so your ability to navigate different systems will be critical
accounts payable
Working hours
full-time
Responsibility
reconciliation of large EDI accounts on a monthly basis
identifying queries on invoices and orders/returns outstanding
escalating and resolving queries as and when they arise
identifying items to be matched/processed for the invoice matching team
identifying and chasing credit notes for outstanding goods returns
liaising with suppliers both over the phone and in regular meetings regarding the status of accounts and payments
regular housekeeping of old outstanding items reducing the age of the GI accrual
reducing the volume and age of outstanding items on the supplier accounts
accounts payable manager
Responsibility
management and development of a team of AP Team Members, some of whom work remotely
management of the relationship with, and coordination of, our offshore outsource service provider for AP transactional activities
UK process owner for Accounts Payable processes and systems including management of and migration of suppliers to EDI
management of the creditor’s ledger for both ATSE and Tructyre, ensuring all balances are reconciled with the supplier statements
management of GRNI accrual to ensure only valid assets and liabilities are included at all times
management of resale invoice matching process, the non-resale PO system in Tructyre and the ATSE authorisation system
investigation and resolution of debit balances
supplier statement reconciliation and account management of key supplier accounts
digital marketing executive
Responsibility
supporting the delivery of the UK ecommerce revenue plan
updating and maintenance of website and online shop content using Content Management Systems
responsible for the maintenance and management of the online product catalogue
release Testing - technical testing and implementation, moving through into production
timely assistance and support for release processes, detailing and advising local and European teams on issues and potential remedies
assisting with the implementation of effective online marketing plan to drive traffic to ATS Euromaster websites and increase awareness of the ATS Euromaster brand
working closely with the eBusiness and Digital Acquisition Managers and using analytic tools, to determine the requirement for changes and enhancements to our ecommerce website & applications to drive visits and sales opportunities
ownership and resolution of queries from ATS Service Centres relating to online transactions and appointments
branch manager
Working hours
full-time
part-time
full-time | Permanent
Language
english
Benefits
company car
service car
Responsibility
redruth Assistant Centre Operations Manager vacancy
working a 40-hour week with the opportunity for development and progression within ATS Euromaster
you don’t need your own tools, but you do need a valid driving licence and a track record of delivering results
assistant Branch Manager – Redruth - from £11.05 to £12.98 per hour + BONUS
if you are to be a successful applicant, you will need to be competent in delivering all fast-fit products and services that ATS have to offer
be able to drive the team in delivering the best service to our customers and to support the Centre Manager with overall Centre operations, whilst having the customers best interests at the forefront of your thinking
Salary
salary
Requirements
job Type: Full-time
job Type: Part-time
work Location: One location
job Types: Full-time, Permanent
be able to lead and motivate a team
team leader
Working hours
full-time
Responsibility
managing a niche close knit team of Customer Service Advisors
supporting, coaching and developing the team
dealing with any performance related issues
ensuring team are dispatching jobs in line with SLA’s
contacting customers if appointments cannot be fulfilled as promised to reschedule
ensuring Service line jobs are prioritised correctly and dispatched in a timely manner
managing the daily reports
capacity planning and scheduling
Requirements
detailed understanding of service-level agreements and key performance indicators
ability to manage customer expectations and demands to provide outstanding customer service
ability to lead, coach and motivate a team to achieve results
excellent communication and interpersonal skills
ability to build established relationships
be professional and approachable
Changes in earnings for the position mot tester
0400 £800 £1.2K £1.6K £2K £2.4K £
0400 £800 £1.2K £1.6K £2K £2.4K £
2.4K £
2024
2.7K £
2025
Changes in earnings for the position tyre fitter
0400 £800 £1.2K £1.6K £2K £2.4K £
0400 £800 £1.2K £1.6K £2K £2.4K £
2.4K £
2024
2.7K £
2025
Changes in earnings for the position centre manager
0400 £800 £1.2K £1.6K £2K £2.4K £
0400 £800 £1.2K £1.6K £2K £2.4K £
2.4K £
2024
2.7K £
2025
Changes in earnings for the position service technician