AT MANAGEMENT

Requirements

• you will need to be motivated, driven by success, goal-oriented, who enjoys delivering great customer service in a fast-paced environment
• keen to learn and develop within the business
• taking ownership of each and every call to generate revenue
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• excellent interpersonal and communication skills as you will be contacting clients via telephone
• self-motivated and an enthusiastic outlook
• the ability to work as part of a team supporting colleagues where necessary
• confident, resilient, and goal-oriented
• the ideal candidates will be motivated, driven by success, goal-oriented individuals, who enjoy delivering great customer service in a fast-paced environment
• professional telephone manner
• commitment to excellence and demanding standards
• IT literate

Earnings for position customer service advisor

Responsibility

• answering the telephone and redirecting calls to staff, taking messages, and ensuring they are forwarded on appropriately
• issuing passes to Visitors, Staff and New Starters and ensuring these are collected at the end of the day

Requirements

• at least 1 year Receptionist experience
• able to use own initiative and work independently
• demonstrate the ability to multitask
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• excellent numeracy and literacy skills
• high attention to detail
• highly organised and good time management
• strong written and verbal communication skills
• receptionist: 1 year
• fast and accurate typing skills for minute taking
• articulate and professional attitude to work, with a lively personality

Earnings for position receptionist

Responsibility

• ensure Agents/Advisors are recognised and rewarded for outstanding achievements/performance in line with company mission and values
• provide clear direction and guidance to ensure consistent achievement of key performance metrics
• measure, report and communicate metric goal attainment for assigned team
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• lead a team of 21 agents to meet and exceed business objectives, ensuring that key financial, operational, and quality metrics are consistently achieved
• continually review and monitor the performance of all Agents/Advisors against agreed KPI’s, ensuring that calls are handled professionally, instigating appropriate corrective action, using performance management tools to manage any shortfall
• facilitate a culture of open and honest two-way communication, ensuring key messages are cascaded to all team members, encouraging feedback, and sharing of ideas and best practice
• maintain an environment that supports the spirit of teamwork, where Agents/Advisors are committed, loyal and take pride in working for the company
• contribute to making teams work efficiently by striving to build positive relationships and problem solving. This includes to working alongside the training and recruitment team
• adherence to Company core values and understanding the importance of policies and procedures

Requirements

• including training around policies, procedures and standards held by the business
• delivering comprehensive coaching/training
• empower agents through knowledge
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• to contribute to the delivery and evaluation of sales agents coaching, mentoring, training, and support capacity by developing them to ensure that they are offering world-class service for our clients and their customers
• team management: 1 year
• management: 1 year
• retail sales: 1 year
• call centre: 1 year
• written and delivering feedback - able to provide specific written feedback that will enhance an individuals’ understanding and development areas from a coaching session, clearly articulating positive reinforcement and development areas to be worked on

Requirements

• you will need to be motivated, driven by success, goal-oriented, who enjoys delivering great customer service in a fast-paced environment
• keen to learn and develop within the business
• taking ownership of each and every call to generate revenue
  Show more +8
• excellent interpersonal and communication skills as you will be contacting clients via telephone
• self-motivated and an enthusiastic outlook
• the ability to work as part of a team supporting colleagues where necessary
• confident, resilient, and goal-oriented
• the ideal candidates will be motivated, driven by success, goal-oriented individuals, who enjoy delivering great customer service in a fast-paced environment
• professional telephone manner
• commitment to excellence and demanding standards
• IT literate

Responsibility

• screen, shortlist and Interviewing candidates
• record and manage accurate recruitment data
• liaise with external recruitment partners
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• plan and maintain recruitment drives
• write creative job adverts to attract suitable candidates
• actively search for candidates using Job Boards
• you will create and maintain excellent working relationships with key stakeholders, adopting a consultative approach to stakeholder management, partnering with them to assess recruitment requirements
• be part of the recruitment and selection team, working closely with line managers to ensure best candidates are shortlisted
• building recruitment plans to support current and future service requirements
• introduce the latest recruiting strategies to the business using a high level of creativity and latitude to identify candidates in the market and to build a talent pipeline

Requirements

• ideally, you’ll have at least 1 years experience in the recruitment industry
• we want you to bring a dynamic, creative approach to recruitment with new ideas that improve our business
• confidence to approach candidates that aren’t actively looking for roles via CV databases or LinkedIn search
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• you have experience of multi-tasking, adhering to deadlines, managing workload effectively, being flexible and a team player
• be approachable, diplomatic and a good mediator
• experience in pre-screening and shortlisting candidates
• ability to communicate at all levels and report to senior managers
• recruitment: 1 year