ASTON LARK is looking for employees for positions:
it support technician
Working hours
full-time | Permanent
Responsibility
this role will include travelling between Perth, Edinburgh, Glasgow, Galashiels and Turriff
escalated first line IT support for HUK&I employees
logging and escalation of calls within the ticketing system and responding to tickets logged into the systems by end users
if you’re looking for a fast paced, flexible, and exciting role, Aston Lark is the place for you
deliver excellent customer service, effective response times and to provide expert insight into general technical support issues
provide support with the development of internal IT procedures to the business
we are looking for a forward-thinking and motivated IT Support Technician to join our team in Perth, Scotland and provide escalated first line technical support for our employees
we are looking for a forward-thinking and motivated IT Support Technician to join our team in London and provide escalated first line technical support for our employees
Education
GCSE or equivalent
Requirements
demonstrable experience of providing on-site support
practical application of Office 365 support
desktop hardware/peripherals
desirable, ITIL Foundation Certification
technical support: 2 years
1 year+ in IT Support environment
customer service adviser
Working hours
full-time | Permanent
Responsibility
providing second to none customer service, following the candidate journey from start to finish
handling high volumes of inbound & make outbound telephone calls from/to advise clients/brokers/introducers
processing all quotes adjustments, cancellations, renewals and transferring onto an in-house system & website
you will seek pro-active ways to improve service to clients and business income streams
Requirements
customer service: 2 years
compliance manager
Responsibility
plan, manage, and support the Compliance team
analyse technical compliance/regulatory/legal issues and developments
maintain and support quality and improvement
manage the annual review of all internal staff authority levels
ensure compliance with the FCA Senior Managers and Certification Regime
provide compliance and regulatory support to the Exec Board, management team, and end-users
always ensure compliance with FCA regulations and all applicable legislation and legal requirements
manage the internal procedures and compliance policies
account handler
Working hours
full-time | Permanent
full-time
Responsibility
as an Account Handler, you'll work closely with our clients to provide outstanding customer service, helping us achieve our retention targets
assisting in achieving client retention targets by providing an excellent level of service
excellent knowledge of commercial insurance products and companies
assisting in achieving income targets by providing an excellent level of service
assisting in achieving new business targets
actively pursue New Business enquiries in line with Company & Personal targets
assist in achieving Group/Division client retention targets by providing an excellent level of service
assist in achieving new business targets
Education
GCSE or equivalent
Requirements
at least 1 years' experience in providing insurance advice
minimum of 5 years broking experience
at least 2 years' office experience
general insurance experience is essential for this role
at least 2 years’ experience in providing insurance advice
2 years’ experience in Motor Trade insurance experience is highly desirable
at least 2 years' experience in providing insurance advice
at least 3 years’ experience in providing insurance advice
new business executive
Working hours
full-time | Permanent
Responsibility
actively pursue New Business enquiries in line with Company & Personal targets
to understand new customers' business and to design and administer insurance solutions for the protection of their material assets and liabilities
to understand new customers’ business and to design and administer insurance solutions for the protection of their material assets and liabilities
to collate information and carry out administration of customers' insurance requirements in a timely, technically accurate and cost effective manner
to collate information and carry out administration of customers’ insurance requirements in a timely, technically accurate and cost effective manner
leads and opportunities will be made available via a number of avenues, some of which may be local / require a site visit
Requirements
at least 2 years' experience in providing insurance advice
at least 2 years’ experience in providing insurance advice
excellent client service skills
driven and focused individual with a hunger for sales
have a willing to learn
cert CII qualification
exposure to using Acturis would be an advantage for this role
accuracy and attention to detail, with the ability to process work quickly and efficiently
commercial account handler
Working hours
full-time
full-time | Permanent
Responsibility
assisting in achieving client retention targets by providing an excellent level of service
liaising with clients to ensure an appropriate strategy for renewal
undertaking market research to establish the most competitive terms available
obtaining renewal terms and presenting to clients
producing and issuing professional summaries and reports
issuing renewal documentation
handling client queries via email or via the telephone
Requirements
at least 2 years’ experience in providing commercial insurance advice is essential
at least 2 years' experience in providing commercial insurance advice is essential
excellent client service skills
cert CII qualification
accuracy and attention to detail, with the ability to process work quickly and efficiently
ability to prioritise work and meet deadlines
it field engineer
Working hours
full-time | Permanent
Responsibility
actively participate in projects to deliver key business initiatives
provide support with the development of internal IT procedures to the business
finance manager
Working hours
full-time
Responsibility
ensuring reporting timetables and statutory regulations are maintained to high standards at all times and data integrity is sustained
provision of accurate financial information to Group for statutory reporting purposes and first point of call for audit enquiries
production of financial and business information for the Quarterly Board Reports
detailed modelling of the annual budget process across both organisations collaborating closely with business owners whilst handling group finance requirements
full responsibility for the monthly management accounts process ensuring delivery meets strict group reporting deadlines whilst being accurate and delivering detailed and timely variance analysis to multiple stakeholders
Requirements
qualified Accountant with 5 years proven experience, preferably in insurance
experience of implementing and developing reporting methods and tools
experience of Unit 4 Financials general ledger and OneStream reporting a distinct advantage
excellent analytical and problem solver with a keen eye for detail
excellent communication skills with the ability to explain problems and solutions clearly to non-technical users in written and verbal format
underwriter
Working hours
full-time | Permanent
full-time
Responsibility
assist in achieving Group/Division client retention targets by providing an excellent level of service
demonstrate consistent professional and constructive communication at all times to help support a positive and collaborative working environment
prioritise and handle all work promptly and accurately
ensure contract certainty is achieved on all accounts at time of inception
handle all queries, whether written or by telephone, in a professional manner and process effectively in line with service standards
ensure accurate policy documentation issued to the broker or customer
produce accurate and professional documentation at all times using relevant Aston Lark templates
positively represent magenta and partners externally to the market
Requirements
you will need to have a minimum of 2 years experience dealing with motor fleet or commercial vehicle insurance
at least 3 years’ experience within a property underwriting role
experience of dealing with new business and renewals would be desirable for this role
have a strong understanding of residential property
working knowledge of all the main classes of General Insurance and the CII’s Code of Ethics and GDPR
working knowledge of all the main classes of General Insurance and the CII's Code of Ethics and GDPR
have a strong understanding of the market and competitor knowledge
working knowledge of underwriting team product range, policy wordings and service standards
management accountant
Working hours
full-time
Education
GCSE or equivalent
Requirements
preferably qualified AAT
proven experience of working in a similar position within a Finance team. Ideally 2-3 years
demonstrable experience of successfully closing month-end and preparation of journals
experience of general ledger maintenance and a strong understanding of the key controls that underpin a finance department
general understanding of the principles of insurance
good understanding of the primary statements
strong knowledge of efficient month end close process
Responsibility
prepare monthly journals, accruals, prepayments, deferred costs and income reports and balance sheet reconciliations
respond to ad hoc finance queries from within the business