ASSOCIATED TELECOM

Responsibility

• the successful applicant will have a positive attitude, a desire to work as efficiently as possible, friendly and excellent communication skills
• answer inbound telephone calls as required, transfer calls, and raise ticket enquiries on our CRM systems
• review sales orders to accuratley document deal GP and other factors included in deals
  Show more +8
• our company is embarking on a period of growth and is offering an opportunity for the right person to join our team
• providing feedback to the team leader on potential improvements to provisioning processes and systems
• the company requires a Sales Order Processor to join the company, responsible for managing the day-to-day administrative aspects of fulfilling customer contracts, provisioning services and ensuring compliance policies are met within our busy, business mobile team
• other general administration duties
• we are looking for someone who can operate effectively with little or no supervision and who can manage multiple tasks at once without becoming overwhelmed
• working with the account managers to facilitate the handover of orders from sales to provisioning, including process, systems, internal and external communications
• managing the booking of meetings accurately and in a timely manner, keeping customer account managers/agents appropriately informed at all stages via email, system notes and/or telephone
• from time-to-time you might be required to greet clients and other visitors to the office upon arrival and direct them to the appropriate place

Earnings for position sales administrator

Responsibility

• setup and install customer telephone systems, routers and other equipment on-site and obtaining the relevant documentation for sign off
• conduct site surveys including hosted systems, door entry, and broadband
• handling and prioritising level 2 tickets related to customer faults and achieving resolutions within agreed SLAs
  Show more +11
• assist in troubleshooting and repairing assigned systems in conjunction with colleagues and distributors to ensure timely and effective remedies
• end-to-end problem isolation and troubleshooting of service quality issues
• comply with change control procedures to ensure satisfactory conclusion of change requests and minimising downtime
• work closely with the sales order processing team, and other colleagues or distributors, in troubleshooting problems
• complete assigned daily tasks to ensure optimal network performance and end service for customers
• work on special projects as assigned from time to time
• establishing and maintaining IT and digital communication infrastructure, including wireless or LAN networks, and software, including email, user logins and passwords
• adhere to client policies, including but not limited to IT Security and GDPR Policies
• support potential out of hours work that may be required to maintain or upgrade the core network and systems
• undertake any other reasonable requests asked of you to support the business and its operations
• basic training on systems relevant to customer’s needs

Requirements

• understanding of routing protocols
• working understanding of Ethernet IP, MPLS, QoS and VPN
• installation and implementation of various network devices and cat 5 systems
  Show more +13
• service restoration for complex faults, technology and solution based
• competent in the setup, operation, and maintenance of network equipment and software programmes
• self-starter with a focus on solving problems and providing solutions
• able to work closely with network engineers to facilitate proper operation, maintenance, and restoration of high-speed data networks
• solid organisational ability and a high attention to detail
• must possess a valid driver's license and a satisfactory driving record
• customer-centric approach to service delivery
• potentially stay in hotels from time to time for installations further afield
• consistent exercise of independent judgment and discretion in matters of significance
• good written and verbal communications skills
• problem solver and solution provider
• training able to be given
• telecommunication: 1 year

Benefits

• laptop

Responsibility

• setup and install customer telephone systems, routers and other equipment on-site and obtaining the relevant documentation for sign off
• conduct site surveys including hosted systems, door entry, and broadband
• handling and prioritising level 1 tickets related to customer faults and achieving resolutions within agreed SLAs
  Show more +11
• assist in troubleshooting and repairing assigned systems in conjunction with colleagues and distributors to ensure timely and effective remedies
• end-to-end problem isolation and troubleshooting of service quality issues
• comply with change control procedures to ensure satisfactory conclusion of change requests and minimising downtime
• work closely with the sales order processing team, and other colleagues or distributors, in troubleshooting problems
• complete assigned daily tasks to ensure optimal network performance and end service for customers
• adhere to client policies, including but not limited to IT Security and GDPR Policies
• support potential out of hours work that may be required to maintain or upgrade the core network and systems
• undertake any other reasonable requests asked of you to support the business and its operations
• basic training on systems relevant to customer’s needs
• shadowing of Support and Engineering team and learning on the job
• complete relevant courses provided by the company where needed

Requirements

• desire to have a career in engineering
• basic understanding of phone system
• installation and implementation of various network devices and cat 5 systems
  Show more +9
• able to work closely with network engineers to facilitate proper operation, maintenance, and restoration of high-speed data networks
• must possess a valid driver's license and a satisfactory driving record
• self-starter with a focus on solving problems and providing solutions
• potentially stay in hotels from time to time for installations further afield
• solid organisational ability and a high attention to detail
• customer-centric approach to service delivery
• consistent exercise of independent judgment and discretion in matters of significance
• good written and verbal communications skills
• problem solver and solution provider

Benefits

• laptop

Responsibility

• business Development Executive – £23,000-£26,000 Basic Salary plus commission
• are you success driven?
• do you have a thirst for the rewards that success brings?
  Show more +5
• associated Telecom are in the middle of a fantastic period of growth and are looking for enthusiastic, hardworking Business development Executives to join our team, working from our newly refurbished offices in Stafford Park Telford
• if so, this could be the role for you
• telesales experience is preferred but not essential as we will provide full training. However, determination, a positive attitude and great work ethic are all key to be successful in this role
• do you have experience of a telesales role and a desire to work in a fast paced, exciting industry for a company that will support you and provide a great atmosphere to work in, along with the opportunity for progression?
• can you deliver against targets and KPI’s whilst putting the customer at the heart of everything you do with the knowledge our unrivalled bonus structure will see your success financially rewarded?

Requirements

• the ability to follow scripts but still sound genuine
• the ability to defuse tension on a phone call
• strong negotiation and consultative sales skills
  Show more +2
• positive, can-do attitude
• self-motivated and driven

Responsibility

• the successful applicant will have a positive attitude, a desire to work as efficiently as possible, friendly and excellent communication skills
• answer inbound telephone calls as required, transfer calls, and raise ticket enquiries on our CRM systems
• our company is embarking on a period of growth and is offering an opportunity for the right person to join our team
  Show more +8
• review sales orders to accuratley document deal GP and other factors included in deals
• the company requires a Sales Order Processor to join the company, responsible for managing the day-to-day administrative aspects of fulfilling customer contracts, provisioning services and ensuring compliance policies are met within our busy, business mobile team
• providing feedback to the team leader on potential improvements to provisioning processes and systems
• we are looking for someone who can operate effectively with little or no supervision and who can manage multiple tasks at once without becoming overwhelmed
• other general administration duties
• working with the account managers to facilitate the handover of orders from sales to provisioning, including process, systems, internal and external communications
• managing the booking of meetings accurately and in a timely manner, keeping customer account managers/agents appropriately informed at all stages via email, system notes and/or telephone
• from time-to-time you might be required to greet clients and other visitors to the office upon arrival and direct them to the appropriate place