ASPIRE RECRUITMENT CONSULTANTS Salary
HERITAGE HOUSE 34B NORTH CRAY ROAD BEXLEY DA5 3LZ
TIN: 04190749
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Earnings on positions in ASPIRE RECRUITMENT CONSULTANTS
ASPIRE RECRUITMENT CONSULTANTS is looking for employees for positions:
service delivery manager
Working hours
- permanent
Responsibility
- service Delivery Manager who has experience of managing a large team of Tier 1, 2 & 3 engineers
- MSP platform experience – Datto/Autotask or ConnectWise/Microsoft 365 Platform
- support Account Managers when managing client escalations
- contribute to the ongoing development of a customer experience strategy and where responsible, deliver against customer experience objectives and measures, e.g. CSAT and NPS
Requirements
- experience in managing an MSP service desk is essential
- ability to inspire and support teams and individuals
- ability to plan well and prioritise work
- maintain calmness under pressure
- strong people skills and comfortable in picking up the phone and talking to customers
- strong decision-making and communication skills
- ability to understand as well as grasp basic customer information
- ability to handle diverse people