as a Team Manager, you'll be responsible for the performance and leadership of the Wickes team
delivery of KPIs through effective management of your team
lead, motivate and develop a team of advisors
conduct monthly, quarterly, and annual performance evaluations
monitor development performance and contribute to the achievement of team results
handle escalated customer interactions if required
you'll coach, develop, lead, and motivate your team to achieve their targets through effective performance management, whilst creating an open, honest, fair, and engaging team environment
analyze data to establish performance improvement areas and provide insights
planner
Working hours
full-time | Permanent
Responsibility
responsibility for the end-to-end resource planning cycle in an environment over 100 FTE
forecasting in a multi-channel environment
design, implement and distribute shift patterns and schedules for campaigns to fit client requirements and achieve staffing and productivity targets
attend daily/weekly calls to present and discuss the current resourcing position with both clients and internal stakeholders
providing required management information to allow business areas to manage holidays effectively
constantly evaluate changes short, medium and long term demand and adjust forecast and staffing in an agile and appropriate manner
liaising with operational and support teams to ensure the account has required staffing to service demand
customer advisor
Working hours
full-time | Permanent
Responsibility
demonstrating strong product knowledge to ensure all customer queries are answered correctly
ensuring all communication with our client’s customers are handled professionally and promptly
taking payments via telephone ensuring GDPR guidelines are followed
customer service advisor
Working hours
full-time | Permanent
part-time | Permanent
full-time | Part-time | Permanent
full-time
Salary
salary
Requirements
knowledge of DIY or previous trade/construction experience would be beneficial
strong and positive attitude with an outgoing personality
ability to build rapport and communicate effectively
enjoy a creative and hardworking office environment
keyboard/Computing skills
fantastic communication skills
ability to work as part of a team
enthusiasm and passion for completing tasks to the best of your ability
Responsibility
ensuring all communication with our client’s customers are handled professionally and promptly
recording details of customer comments on the database provided, leaving clear notes
demonstrating strong product knowledge to ensure all customer queries are answered correctly
providing a first-class customer service experience via telephone and email
ensuring all communication with our client’s customers is handled professionally and promptly
providing first-class customer service via telephone and email
taking payments via telephone ensuring GDPR guidelines are followed
adhering to quality standards and ensuring consistency in all interactions
hr administrator
Working hours
full-time | Permanent
full-time
Requirements
excellent communication skills
effective decision-making skills with the ability to effectively prioritise workload to meet departmental and organisational deadlines
ability to analyse, interpret and report on a range of information
tact and diplomacy
strong administration skills especially attention to detail
the ability to maintain the highest standards of confidentiality in all aspects of work and be trusted with sensitive information
A basic understanding of HR and employment law – it would be particularly beneficial to have previous TUPE or Redundancy process experience
Responsibility
ensuring the relevant HR database is up to date, accurate and complies with legislation
managing the reference inbox
client services manager
Working hours
full-time | Permanent
Requirements
superior presentation and communication skills, both written and verbal
proven experience in a project management capacity with an excellent track record of client account management
strong commercial awareness
an understanding of formal project management methodology and business process development
top class communication skills with the ability to influence, negotiate and explain technical / non-technical solutions clearly and concisely to clients and colleagues
experience of delivering projects in a fast-paced environment with the ability to manage and prioritise your own time
strong proficiency in Microsoft Applications
knowledge of the retail sector, our competition and positioning within the market. With a keen interest in following the latest industry developments
Responsibility
creating and presenting reporting packs in conjunction with Operations managers and other specialists for client review meetings
working closely with transformation and insight centralised functions to develop objectives once executed that improve client and partner relationships on all levels
team manager
Working hours
full-time | Permanent
full-time
Responsibility
manage individual performance, absence, or disciplinary issues as an example
about You
customer service
Salary
salary
Responsibility
providing timely and accurate information regarding products, orders and services