service coordinator
Responsibility
- ascendant Lifts Ltd have an excellent opportunity for a Service Controller to work from our Head Office in Gateshead
- to build rapport, develop trust and respect from both internal and external customers
- ensure customers are updated and communicated with throughout the life of the job
Show more +21 - collaboration with other colleagues and departments, ensure a safe working environment is maintained
- location - Local to Stockport or easily commutable too
- maintain good working relationships with local suppliers to promote value for money and long term mutually beneficial partnerships
- this position would suit an administrator looking to progress their career as well as an experienced service controller or help desk administrator
- you will ensure the department runs effectively including but not limited to cost control, service compliance , productivity and full compliance to Health and Safety standards and updating / monitoring client portals
- processing / Validation of costs to a high level of accuracy
- authorising repair estimates within cost limits
- to assist with the scheduling call outs and maintenance visits and in doing so achieve KPI targets for our clients, first time fix rate & reduced subcontract work
- assist customers daily with queries providing excellent Customer Service
- job Title: Service Coordinator
- maintaining lift history
- supervised by: Service Manager
- substitution: Regional Operations Manager
- ensure that all queries and tasks are dealt with efficiently and with professionalism
- supervising: none at present
- m. On request, this position can be assigned with other duties and responsibilities
- k. Proactively communicate progress to all stakeholders
- a. Support in providing information for the Senior Service Coordinator and Operations Manager to carry out pre and post reviews
- c. Covering other team members for annual leave and sickness
- b. Liaison with the operations team from engineer to Regional Operations manager
- t. Develops and maintains a cordial and professional relationship with the sub-contractors
Requirements
- experience in a customer focused role
- coordination/Controller experience
- a. Customer focused and service orientated
Show more +15 - knowledge of site engineering processes, including PPE, vans, tools, parts
- b. Outcome orientated with the ability to plan and control
- computer literate to an adequate standard in Microsoft applications
- c. Professional
- excellent verbal and written communication skills
- d. Team Player
- to work on own initiative/unsupervised
- e. Sense of urgency with the ability to stay calm
- relevant experience of service, repair & breakdown of lift equipment would be an advantage
- f. Takes ownership and the ability to get things done unsupervised
- g. Flexible and adaptable
- customer service: 3 years
- h. Being able to manage a number of requests and situations at one time
- i. Strong communication skills combined with a proactive “can do” attitude
- j. Someone who aspires to have a career
Salary in other companies in the position service coordinator
| PEOPLE WITH PEOPLE | 4000 £ | 2916 £ 4000 £ |
| GRACE HEALTH AND SOCIAL CARE | 3416 £ | 2916 £ 4000 £ |
| CENTRAL APPOINTMENTS | 3333 £ | 2916 £ 4000 £ |
| FOUR SEASONS COMMERCE | 3083 £ | 2916 £ 4000 £ |
| TECHNET IT RECRUITMENT | 3000 £ | 2916 £ 4000 £ |
| FOUR SEASONS BISTRO | 2916 £ | 2916 £ 4000 £ |
| BAE SYSTEMS PLC | 2916 £ | 2916 £ 4000 £ |
| RAM TUBULARS SCOTLAND | 2916 £ | 2916 £ 4000 £ |
| CARRINGTON WEST | 2916 £ | 2916 £ 4000 £ |
| CONSULT2RECRUIT | 2916 £ | 2916 £ 4000 £ |