ARROW BUSINESS COMMUNICATIONS Salary
THE WHARF ABBEY MILL BUSINESS PARK LOWER EASHING GODALMING GU7 2QN
Phone: +44 333 240 9880
ARROW BUSINESS COMMUNICATIONS Premium profile inactive Premium profile inactive
Earnings on positions in ARROW BUSINESS COMMUNICATIONS
ARROW BUSINESS COMMUNICATIONS is looking for employees for positions:
service engineer
Working hours
- full-time
Responsibility
- job Title: Service Desk Engineer
- job Title: Senior Service Desk Engineer
- location: Liverpool
- location: Macclesfield
- using the ticketing solution, communicate updates to customers where appropriate, informing of progress, providing an estimated resolution time if possible
- transfer knowledge to colleagues and ensure sufficient documentation is available for tasks to be assigned to first and second level support
- ensure the day-to-day operations of the monitoring and reporting infrastructure, identifying any need for preventive or remedial maintenance such as fine-tuning and capacity planning
- as our Senior Service desk Engineer you will need to be a team player, energetic and keen to develop and progress your technical capabilities whilst acting as a point of escalation and mentor for more junior engineers
Requirements
- essential
- working up to date knowledge of Windows Server OS, Active Directory, and LAN concepts
- A full UK driving license and access to own vehicle
- good overall IT Skills
- excellent customer service, communication and interpersonal skills- able to build and establish good working relationships internally and externally
- ability to communicate and understand complex technical information
- ability to explain technical issues in a non-technical way
- excellent telephone manner and customer engagement skills
Earnings on positions in ARROW BUSINESS COMMUNICATIONS
Average salary in this position
Average salary in this position in the country
National average salary
2950 £
Average salary in this company
2916 £