ARGENTO

Responsibility

• argento is one of the UK and Irelands leading fashion jewellers
• coaching and motivating the team to achieve store targets; driving sales and footfall
• acting as role model for the team as an ambassador for the brand at all times
  Show more +23
• optimise sales through effective customer service and selling techniques
• assist with coaching and motivating the team to achieve store targets; driving sales and footfall
• manage rotas, payroll and headcount in line with forecasts, costs and budgets
• providing exceptional customer services at all times, optimising sales through effective customer service and selling techniques
• plan, forecast, report on sales, costs and business performance according to company requirements
• deal with customer concerns in a professional, calm, efficient and helpful manner
• banking responsibilities; reconcile daily sales and petty cash and manage gift card process
• plan, prep and manage stock takes and launch of sale
• ensure deliveries, stock transfers and administration are completed within company
• customer service; create an engaging environment for customers, managing all customer concerns in a calm, efficient and helpful manner and processing all customer orders and returns
• recruit the right calibre of candidates to minimise staff turnover
• manage and motivate staff, train and develop staff according to company policies and procedures
• plan and implement shop merchandising, layout and customer traffic flow so as to maximise sales, customer satisfaction, appearance, image and ergonomics for customers
• promote a culture of development acting as a role model and coaching and developing the team to maximise individual potential
• banking responsibilities; reconcile daily sales
• minimise stock loss by ensuring all company security policies and procedures are implemented correctly and followed
• with over 20 years’ experience, we know what we’re talking about when it comes to jewellery! The first Argento store opened in Belfast in 1997 and has since expanded throughout the UK and Ireland currently with 23 stores nationwide, including Belfast, Omagh, Sligo, Glasgow and Leicester
• we are proud to stock globally renowned jewellery & watch brands, including: Pandora, Nomination, Olivia Burton, Swarovski, Ted Baker and many more
• we aim to provide jewellery for all occasions, at affordable prices that allow you to treat yourself or a loved one. Get ready to discover a whole world of jewellery and watches to fill your jewellery box with joy
• review staffing rotas to ensure that staffing levels in all areas can meet expected service levels
• help and support the team to achieve and maintain the required standard of conduct and job performance, following the company performance management procedures where necessary
• supporting the Store Manager with the day to day running of the store
• conducting performance reviews and upskilling team

Requirements

• retail sales: 1 year
• supervising experience: 1 year
• customer service: 1 year
  Show more +3
• retail management: 1 year
• strong verbal and written communications skills
• management: 1 year

Earnings for position store manager

Responsibility

• the IT Service Manager will ensure that the IT service processes are well defined, implemented and operated across the Group
• management of the IT Service across all companies within the group
• this is a hands-on role, providing support to our offices, branches and the wider Argento Group, including Let’s Go Hydro
  Show more +16
• maintenance and administration of the IT infrastructure including server and network configuration, security, accessibility, connectivity, and backup
• travel will be required as well as flexibility due to working across both the Retail and Hospitality & Leisure Sector
• management and maintenance of critical business systems related to EPOS and customer management
• manage the IT service desk efficiently, ensuring resolution of incidents and service requests in compliance with agreed SLAs
• delivery of a high-quality IT Service and support to all sites
• provide 2nd and 3rd line technical support and project support
• the IT Service Manager will be responsible for managing the day to day running of the organisation Service Desk, and will be the main point of contact for senior escalation
• ensure security of the company networks and data by deploying appropriate controls and systems
• ensure all systems are kept up to date by following industry standard patching and updating procedures
• manage the IT Services team for the deployment and support of all end-user computing equipment including desktop PCs, laptops, printers, and mobile devices
• developing and implementing IT policy, procedure, documentation, and best practice guides
• conduct regular system audits and health checks
• regular reporting to Senior Management on IT systems status
• working in a fast-paced commercial environment, this post is responsible for managing the IT Services operation spread across our multi-site company, including our Head Offices, 20+ retail branches across the UK and Ireland and the Let’s Go Hydro resort and other projects within the Group
• overseeing and determining timescales for major IT projects including change management, system updates, upgrades, migrations, and outages
• contract and Supplier management

Requirements

• HND or higher in an IT discipline AND 2 years post qualification experience in a similar IT management role
• knowledge and experience in managing and maintaining Microsoft SQL Server
• OR 3 years’ experience within the last 5 years in an IT service management role within a large organisation
  Show more +13
• experience in working with Microsoft SQL Server reporting services
• can demonstrate an in-depth understanding of IT hardware, software, and retail technologies
• experience with FortiGate firewalls and Ubiquiti
• can demonstrate experience of managing an IT support engineer / 1st/2ndline support
• experience with storage solutions, SAN, NAS, Cloud etc
• experience of managing a distributed IT Infrastructure within a busy retail environment
• experience of network, server and storage configuration and management
• experience in Microsoft Operating systems, Windows 10, Server 2008-2019, Active Directory and Microsoft 365/Azure Solutions
• experience of managing telephony systems, IP telephony, cloud-based systems, and mobile management
• experience of data backup systems
• strong planning and organisational skills and time management
• experience managing budgets and forecasting expenditure
• experience of contract management and supplier relationship management

Responsibility

• argento is one of the UK and Irelands leading fashion jewellers
• we aim to provide jewellery for all occasions, at affordable prices that allow you to treat yourself or a loved one
• get ready to discover a whole world of jewellery and watches to fill your jewellery box with joy
  Show more +2
• with over 20 years’ experience, we know what we’re talking about when it comes to jewellery! The first Argento store opened in Belfast in 1997 that has grown to have more than 23 stores throughout the UK and Ireland and a thriving website that offers worldwide delivery
• we are proud to stock globally renowned jewellery & watch brands, including: Pandora, Nomination, Olivia Burton, Swarovski as well as our own home-grown brands including Argento, Storie, August Woods, Dirty Ruby and Karma

Requirements

• sales: 1 year

Responsibility

• argento is one of the UK and Irelands leading fashion jewellers
• we aim to provide jewellery for all occasions, at affordable prices that allow you to treat yourself or a loved one
• organise diaries and schedule appointments for the MD
  Show more +18
• meeting and greeting visitors in a professional, confident and personable manner
• answering and directing all internal and external calls in a professional and polite manner
• collating AL, expenses, and other admin relating to the roles that report into the MD
• collating and overseeing mileage, tax and MOTs for the company vehicles
• collating and preparing the MD’s monthly expenses for signature
• first point of contact for the MD, dealing with incoming emails and post and replying Managing Director’s behalf where necessary and in a timely manner
• organising and coordinating internal and external meetings, setting up meeting rooms, ensuring agendas and previous minutes and actions are recorded
• we have an exciting opportunity for an experienced Personal Assistant to join the busy HO Team and provide business administrative support to the Managing Director for the Argento Group
• get ready to discover a whole world of jewellery and watches to fill your jewellery box with joy
• attendance and support to the MD at monthly/quarterly internal Team Management Meetings along with the production and tracking of Action Points
• arranging, booking and communicating travel and accommodation arrangements for MD and other relevant staff
• general admin duties, processing of incoming and outgoing mail, typing of letters & documents, note taking, filing
• maintaining an up-to-date electronic and physical filing system for the MD, ensuring that all correspondence is filed appropriately
• with over 20 years’ experience, we know what we’re talking about when it comes to jewellery! The first Argento store opened in Belfast in 1997 that has grown to have more than 23 stores throughout the UK and Ireland and a thriving website that offers worldwide delivery
• we are proud to stock globally renowned jewellery & watch brands, including: Pandora, Nomination, Olivia Burton, Swarovski as well as our own home-grown brands including Argento, Storie, August Woods, Dirty Ruby and Karma
• liaising with relevant colleagues to collate any information required for the meetings, that they are made available in advance and that any reports, presentations are prepared as necessary
• provide administrative support with a range of specific assignments, projects and key tasks
• providing cover in the absence of the other staff as required

Requirements

• degree in a business-related discipline
• A minimum of 2 years’ experience in a PA/Executive Assistant or Administrative Support role to Senior Management
• flexibility to travel on occasion and full driving license and access to own vehicle
  Show more +6
• excellent written and verbal communication skills with a confident, professional telephone manner
• ability to prioritise work load and meet deadlines in a fast-paced environment
• well presented, assertive, approachable with a flexible attitude to work
• strong understanding and commitment to confidentiality and integrity
• event management experience including organising travel, accommodation and event space for training, presentations and similar for a large amount of staff
• excellent time management and organisational skills with the ability to work on own initiative

Responsibility

• argento is one of the UK and Irelands leading fashion jewellers
• we aim to provide jewellery for all occasions, at affordable prices that allow you to treat yourself or a loved one
• respond to high volume of pre-sales and after-sales emails
  Show more +8
• respond to queries via email and other online channels
• proactively contact customers via telephone and email to clarify customer purchase order requirements and notify out of stock situation
• record and resolve customer complaints and any other potential issues, ensuring the customer is kept updated
• assist with picking and packing of stock at peak trading times
• get ready to discover a whole world of jewellery and watches to fill your jewellery box with joy
• answer all calls and emails in a positive, professional and timely manner ensuring details of customer purchase orders, enquiries or complaints are logged
• with over 20 years’ experience, we know what we’re talking about when it comes to jewellery! The first Argento store opened in Belfast in 1997 that has grown to have more than 23 stores throughout the UK and Ireland and a thriving website that offers worldwide delivery
• we are proud to stock globally renowned jewellery & watch brands, including: Pandora, Nomination, Olivia Burton, Swarovski as well as our own home-grown brands including Argento, Storie, August Woods, Dirty Ruby and Karma

Requirements

• proven customer service experience, ideally over email and phone
• at least 2 years’ experience working in a fast-paced customer service industry, preferably online
• enthusiastic and knowledgeable about our brands
  Show more +8
• experience of dealing with online customer enquiries, queries, returns via Facebook, Instagram and Twitter
• high level of data input, ensuring attention to detail and accuracy with excellent written communication skills, spelling, grammar and punctuation
• experience of working in an online chat role
• excellent listening and verbal communication skills
• excellent problem-solving abilities and can handle complaints in a calm manner
• enjoy working as part of a team
• well presented with a positive, pro-active and professional approach
• customer service: 1 year