experience in working with multiple contracts and customers
experience in producing high quality financial reports with financial insight and value added commentary
experience in dealing directly and building effective relationships with customers and senior management
experience in a finance business partnering role
experience in process design and implementation
experience in a facilities management business
experience with managing customer contracts
Responsibility
carry out continuous review to ensure efficient operations and identify opportunities to drive margin improvement
provide financial support and training to operational staff as required
customer service administrator
Working hours
full-time | Permanent
full-time
Requirements
you’ll be a confident, self-motivated, empathetic individual with strong communication skills
you’ll be detail conscious with a strong focus on achieving a high level of customer service
you’ll be capable of handling sensitive and confidential information capturing this onto multiple IT systems whilst working with conflicting deadlines
this is a 40-hour per week role, working 7am – 7pm across 7 days, therefore flexibility is required
for this role you’ll have experience of working within a fast-paced time pressured customer service role, within any industry and sector
Salary
salary
Responsibility
you’ll be a solution focused individual as you’ll be able to identify route causes and provide solutions to reoccurring issues
due to continued growth, we have several newly created Customer Resolutions Coordinator roles, based at our Redditch site on a permanent basis
your communication skills will be second to none, as you’ll be the first point of contact for all escalations and complaints for our internal and external customers
you’ll have excellent organisation and prioritisation skills, as you’ll manage the end-to-end work order complaint/escalation journey ensuring it’s resolved within the agreed SLAs
you’ll have excellent attention to detail skills as you’ll be updating all systems with relevant notes and progress updates, so your colleagues are able to pick up and run with it if required
you’ll have exceptional administrative and time management skills as you’ll be receiving, responding, and managing requests via various channels such as: calls, emails, or phone
contracts manager
Working hours
full-time | Permanent
Salary
salary
Responsibility
you’ll coordinate sub-contractor activity on-site, monitoring and reviewing the quality of works and reporting on contractor performance
you’ll manage escalations within a timely manner achieving resolutions within the agreed timeframes
you’ll manage, monitor, and control all operational budgets and P&L within the site
this is a new flagship site acquired by Arcus and you’ll be responsible for the strategy of the service delivery for the site
you’ll be supporting the Regional Manager with the day-to-day running of the site, where you’ll provide great customer support ensuring the customer receive an excellent service delivery
you’ll collect, analyse, and report good quality data for all key stakeholders, identifying trends, areas for improvement and potential corrective actions across all key delivery areas
you’ll manage all H&S related issues within your site and ensuring Engineers report and escalate as necessary including Hazard Spotting and Near miss-reporting
you’ll be proactive, resilient, and able to ‘hit the ground running’, with exceptional interpersonal skills. You’ll have the ability to work collaboratively with all key stakeholders
Requirements
10% bonus scheme, subject to achievement of targets
25 days annual leave, plus bank holidays
generous contributory pension scheme of matched contributions between 5% and 6% max
you’ll currently be working in a similar fast-paced complex role within a Facilities or Maintenance environment. You’ll have hands-on static site experience. You’ll have excellent Business or Commercial acumen
life Assurance
reporting directly into the Regional Manager, you’ll be manging a team of 9 direct reports. You’ll be working 40 hours a week across Mon – Fri, with a degree of flexibility due to business requirements
car allowance: £5,549 per annum
apprentice
Working hours
full-time
Language
english
Responsibility
undertake relevant HR processes including, notification of absence, holidays, mandatory and technical training and completion of timesheets
procurement manager
Working hours
full-time
Salary
salary
Responsibility
support with training and onboarding all approved suppliers to ensure fully understand and follow Arcus Systems, policies and procedures
deputise for the Head of Supply Chain as required
any other reasonable duties as required by the Head of Supply Chain
work alongside HSQE department to ensure Suppliers and Service providers are compliant
understanding of Health & Safety obligations and Legal compliance
supply chain manager
Working hours
full-time
Salary
salary
Responsibility
any other reasonable duties as required by the Head of Supply Chain and Strategic Contract Manager
work alongside HSQE department to ensure Suppliers and Service providers are compliant and to ensure environmental and social benefits are realised
involvement of planning, organising and attending Performance Reviews with Sub-Contractors
deputise for the Strategic Contract Manager as required
facilities manager
Working hours
full-time
Salary
salary
Changes in earnings for the position engineer
0600 £1.2K £1.8K £2.4K £3K £3.6K £
0600 £1.2K £1.8K £2.4K £3K £3.6K £
3.4K £
2024
3.1K £
2025
Changes in earnings for the position maintenance technician
0600 £1.2K £1.8K £2.4K £3K £3.6K £
0600 £1.2K £1.8K £2.4K £3K £3.6K £
3.4K £
2024
3.1K £
2025
Changes in earnings for the position store manager