ARBUTHNOT LATHAM &

Responsibility

• supporting a Director, Senior Investment Manager and his deputy on all client facing service issues
• provision of responsive, timely and high quality client service by phone, e-mail and letter
• preparation of data and presentation packs for client meetings
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• maintaining a paperless document management & storage system
• key Responsibilities
• liaison with Back Office Operations on administrative issues
• mail merges for client communications
• maintain and publicise regulatory expectations for operational resiliency and the gap analysis against evolving industry standards and requirements
• arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology
• client service, retention & happiness- Foster good relations with clients, assisting the SID / SIM / IM / IME with retention, principally as written & telephone support covering non-investment related issues such as administration, service, communication and reporting
• schedule and planning of the Transformation Roadmap, identifying and managing key cross-Platform dependencies/synergies
• investment Manager support- General clerical support to the client team, including mail merge blanket communications, dispatch of tax packs, valuations, liaison with Custodian / back office, maintenance of data and document storage systems, travel arrangements, diary management, filing, routine tasks
• management of account closure paperwork
• leading engagement with Platform teams to support Annual budget planning
• team management & Projects- The delivery of ALIM / team front / middle office projects under the guidance of the BSM including maintenance of system information, performance data, marketing data and support to the BSM in his function of co-ordinating audit, risk controls, MI etc
• lead on Resource management activities across Platforms- demand / supply views
• compliance & Procedures- To ensure the administrative side of clients affairs are managed in a regulatory and procedurally compliant manner, including ensuring suitability is carried out and the writing of suitability reports following attendance at meetings
• develop the annual testing schedule, considering a range of scenarios to test continuity and recovery capabilities
• managing MI and financial reporting against investment budget
• oversight, co-ordination and documentation of investment monitoring process
• as the Operational Resilience Manager, you will manage a small team and take on a hands on approach to be responsible for minimising client and colleague service disruption by embedding operational resiliency throughout the business and its supply chain, and ensure that the Bank meets Regulatory expectations
• develop regular resilience MI for the Operations Committee and Risk Committee
• lead deep-dives into project / portfolio financials and drive consistency across financial management approach
• make necessary travel arrangements , booking in advance where possible to ensure cost effectiveness
• leading reviews of business cases and support business case processes on a portfolio level
• develop and champion the Operational Resilience Framework, including the ongoing assessment and testing activities to demonstrate and report on the ability to operate consistently within agreed impact tolerances
• undertake routine administrative tasks such as typing, photocopying and faxing along with phone filtering & coverage
• supporting defining the Bank’s Change Management Framework and approach. Defining, communicating, and continually enhancing change approaches and methodologies
• assisting with the on-boarding of new clients via the management of their information packs through the process and the regular communication of progress to the client or their CRM
• ensure that business areas create, maintain and test appropriate service level continuity plans
• assisting the team / Business Support Manager with ad hoc projects
• work closely with business areas to ensure that important business services, associated mapping and processes remain current and impact tolerances are regularly reviewed
• lead the co-ordination of the response to a major incident or disruptive event
• prepare insightful monthly reporting packs for key governance forums and other senior management committees and Boards as required
• preparation of IM investment process and team meeting documentation and recording of meeting minutes
• maintain oversight of the suite of important business services and the business components necessary to deliver them, driven by customer, regulatory and business ongoing viability considerations
• take ownership on behalf of the team for the the completion of required notifications to the FCA
• maintain and manage the Portfolio Register- to ensure consistency and visibility of all projects across the Platform
• support the tooling approach for project planning, reporting, collaboration and test management/execution
• responsible for people management, motivation, performance management & development, including managing through others, in line with Bank policies and standards

Requirements

• attention to detail, quality, high standards, and controls
• experience of working closely with Finance functions / Financial Business Partners
• flexible working style, ability to work well in a team environment
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• excellent financial planning and management skills
• sense of urgency when required
• excellent communication skills both written and verbal with colleagues, third party suppliers and senior management
• A good understanding of FS industry sectors, specifically Wealth, Private & Commercial Banking
• exceptional organisational and administrative skills
• excellent communication skills, both written and verbal with a positive demeanour
• strong influencing skills and the ability to offer constructive challenge to business areas
• proven track record in a PMO function the business and how to best implement successful change frameworks
• understands importance of and can deliver accuracy & perfection
• capable of working under pressure and using own initiative and with minimal supervision
• strong IT Competence
• demonstrated ability to deliver PMO improvements across an organisation within a limited time scale
• competencies
• ability to handle multiple tasks simultaneously whilst remaining flexible, proactive and efficient
• excellent analytical and problem solving skills with high-level business and commercial awareness
• aptitude for learning and willingness to develop & expand role where required
• client Focus
• ability to manage self and task manage others through multiple conflicting priorities, adapting to changing business demands
• outstanding written & spoken communication skills.Ability and confidence to deal effectively and professionally with people at all levels of the organization
• demonstrate, through words and behaviours, an in-depth understanding and strong personal commitment to your work
• expert knowledge
• investment administration background with experience working with HNW Private Clients within an Investment Management back office or front office team is preferred
• experience interacting at Management and Senior Management level and influencing management on a day-to-day basis
• planning and Reviewing
• additionally considered are individuals demonstrating a desire to enter private client investment management who understand that experience and grounding in the administration and operation of client accounts is important
• the individual should demonstrate an ability to work in a methodical, logical and accurate fashion, occasionally under time pressure
• communication and Confidence
• the individual must be conscientious and diligent in their work to ensure accuracy of data input, filing correctly placed etc
• working Proactively
• about Us
• excellent time management skills, ability to work under pressure, responsible, proactive, dedicated and consistently able to achieve results with minimal supervision.Remains motivated and confidential at all times.Ability to act on own initiative

Trade

• management
• Management

Current offers for the position:

Responsibility

• to represent the frontline businesses with the successful day to day management of the front office risk and control framework
• this vacancy is open to internal candidates who are employees of Arbuthnot Latham only
• responsible for leading regular reviews, updating risk assessments and ownership of the 1st line control testing programme
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• the role holder will lead and proactively develop a team of Business Support Executives
• the role will report to the Technical Director
• risk & control
• the role will report to the Head of T&C
• key Responsibilities
• arbuthnot Latham has been associated with banking since 1833. We combine private and commercial banking, wealth planning and investment management. We believe in traditional relationship and service-led banking powered by modern technology
• carry out file quality and advice suitability assessments across Wealth Planning, Investment management and Regulated lending businesses
• to support the delivery and application of the T&C scheme through the assessment of advice suitability and paperwork accuracy via Client File Reviews
• liaise effectively with the Training and Competence Supervisors and deliver constructive feedback to the relevant Adviser
• line management of a team of Business Support Executives who complete the monthly control testing
• this includes providing constructive feedback to the advisers under supervision, identifying trends in adviser performance and liaising effectively with the T&C supervisors by providing client file review output and having input into potential training and coaching strategies
• this role will support the implementation of regulatory and non regulatory projects into the business and will be responsible for owning and managing a portfolio of front office procedures
• the role will also include team support responsibilities such as the review and maintenance supervisory documentation and processes, and ad hoc project work supporting either the T&C supervisors or the Technical Director
• support the Training and Competence supervisors in their supervisory duties where necessary
• manage the quarterly self-assessment of the Risk and Control Self Assessment framework, working collaboratively with the Head of Business Support
• the role has the potential to develop and expand, and the successful candidate may have the potential to progress into T&C Supervisory role
• support the Technical Director through administrative support and project work
• analysis and reporting on the key themes, monitoring and control of actions to closure and leading on the stakeholder review process
• deputise for the Head of Business Support as required
• maintain and update T&C processes & supervisory documents
• uphold all regulatory and compliance policies and procedures to mitigate risks and ensure that the Bank is fully protected
• complete required benchmark qualifications, adhering to both legal and regulatory requirements
• day to day management of the front office risk and control framework, responsible for leading regular reviews and updating risk assessments and associated controls
• ownership and management of a portfolio of front office procedures with greater complexity, regulatory impact and more senior stakeholder engagement
• support the Business Support Team, providing technical guidance and training to the rest of the team for projects
• key Interfaces

Requirements

• should hold RDR Level 4 qualification in Financial Planning or Investment Management
• banking qualifications would be beneficial but not essential
• competencies
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• team Working
• communication and Confidence
• communications and Influencing
• leading Others
• attention to detail, quality, and high standards
• ability to work under pressure
• service and excellence
• ability to work well in a team environment
• influencing Others
• contribute to a positive and supportive team culture
• planning and reviewing
• capable of working under pressure and using own initiative
• proactive approach to the role looking for new and innovative ways to deliver value
• about Us
• demonstrates excellent ability to manage senior stakeholders throughout the business
• planning and Reviewing
• strong stakeholder management, prioritisation and organisational skills
• work, Life and Benefits
• ability and confidence to deal effectively and professionally with colleagues at all levels across the business
• customer/Client Focus
• ability to analyse complex data and demonstrate good judgement on subjective matters
• to be able to take a pragmatic approach to problem solving and decision making
• excellent written and verbal communication skills
• strong written and verbal communications skills, report writing, and a clear presentation style are essential for this role
• ability to handle multiple tasks simultaneously whilst remaining flexible, proactive and efficient
• personal Attributes
• aptitude for learning and willingness to develop yourself and others
• demonstrate excellent time management, self-planning and organisational skills
• team player supporting both your colleagues and the relationship teams

Current offers for the position:

Responsibility

• responding to customer calls and emails, resolving queries efficiently and effectively
• activativation of new agreements and payment postings within our CRM system
• management of documents and data, distribution and filing of documents
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• we are an asset finance specialist providing funding facilities via premium brokers and direct, with customers all over the UK
• issuing required letters/emails, settlements quotes throughout the life of each customer agreement
• this is a temporary position to support the Wealth Management function by providing high quality and effective administrative support
• we provide unregulated fixed term finance to small and medium sized enterprises and high net worth individuals
• key Responsibilities
• asset substitutions, novation’s and unwinding agreements as required
• off boarding of terminated/expired agreements
• track all client documentation and data entry ensuring client records are maintained, accurate and in good order
• the business was established by its founder shareholders in February 2014
• ensure all administration follows the Wealth Management regulatory and procedural processes
• maintain CRM database for all customer/broker details
• register and remove charges from Companies House
• assist with internal operational projects as required and local continuous improvement
• co-ordinate with the Business Support Managers to produce the functional MI and reporting packs for Committee meetings
• deal with incoming and outgoing post
• responsible for managing risks inherent to the role by diligently observing internal policies and procedures
• guide customers through the end of lease process
• key Interfaces
• daily direct debit collection
• wealth Management Team
• the majority of the assets we finance comprise of high value private cars, collectors’ cars, purpose built taxis, coaches and other specialist vehicles, we also fund the purchase of a range of commercial plant and machinery as well as a limited volume of business critical soft assets
• retrieve and complete daily HPI React notifications
• person Specification
• complete checks to ensure correct insurance is present on our assets
• following the exchange of contracts on 20th December 2016 between RAF’s shareholders and Arbuthnot Latham & Co., Limited , and subsequent regulatory approval, RAF became a wholly owned subsidiary of AL in April 2017
• complete catering for meetings
• knowledge / Experience
• act as first point of contact for internal and external customers. Deal effectively with all enquiries, complaints and notifications, assessing priority, giving advice as appropriate and taking suitable action
• complete broker set ups and annual reviews
• answer main office door
• weath Management knowledge and experience preferred
• monitor stationary and kitchen supplies
• bank administrator, manage limits, roles, set up and deletion of users

Requirements

• relevant industry qualifications would be beneficial but not essential
• highly organised and motivated with a sense of urgency
• competencies
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• A team player who is also able to work independently
• communication and Confidence
• attention to detail, quality, and high standards
• able to handle high workloads and multitask whilst consistently producing work of a high standard with strong attention to detail
• strong communication skills, both written and verbal with a positive attitude
• team Working
• able to work on own initiative with minimal supervision and be proactive
• capable of working under pressure and using own initiative and with some supervision
• planning and Reviewing
• approachable and adaptable
• service Excellence/Customer Focus
• ability to grasp and apply information and concepts quickly
• influencing Others
• committed to continuous service development
• about Us
• excellent written and oral communication skills
• experience of working in a targeted environment and working to tight deadlines
• work, Life and Benefits
• minimum of 5 GCSE qualifications grade A-C
• ideally from a lease or financial service background

Current offers for the position:

Responsibility

• assist the Client Managers in developing & maintaining strong relationship with clients at facility management level, maximising client life and retention
• assisting in ensuring that risk is managed within Arbuthnot Commercial ABL Credit Policy and Procedures
• alongside Client Managers, visit clients at take-on and accompany Client Manager at subsequent visits as required
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• set up new facilities and maintain details of existing Clients
• arbuthnot Latham Asset Based Lending is a successful and expanding business and delivers funding for SMEs and mid‐market corporates
• arbuthnot Commercial Asset Based Lending is a specialist asset based lender, focused on delivering facilities to SME and lower mid-market corporates
• responsibility for Client payment runs and ensuring daily updates of trust account receipts are processed
• reconcile Client Collateral and resolve discrepancies
• you will also effective client risk management strategies for and provide high quality service to Arbuthnot Commercial Asset Based Lending clients
• we provide full asset based lending facilities plus cash flow loans in support of acquisition, refinancing, cash-out and turnaround scenarios
• this is a hybrid role, with offices based in the City of London or Gatwick
• offer appropriate support to clients and other departments on day-to-day basis and resolve queries in a timely manner
• develop & maintain strong relationship with clients at board level, maximising client life and retention
• ensure client submissions, data and practices adhere to Finance Agreements
• keep bad debts and client attrition to a minimum
• provide support to Client Manager in preparing for visits and annual reviews and carry out recommended actions as necessary
• support the sustainable and profitable growth of Arbuthnot Commercial ABL in all pricing discussions
• arbuthnot Commercial Asset Based Lending has an opportunity for someone seeking an entry level role in Financial Services. Candidates will have had some professional office experience and be confident when interacting with clients
• understand risk drivers and monitor triggers ensuring that risk is managed within Arbuthnot Commercial ABL Credit Policy and Procedures
• as the Client Manager you will manage all clients within the assigned portfolio in accordance with corporate objectives, approved policy & appetite statements and best practice, ensuring accuracy and integrity of data and records, as well as detecting errors and fraud
• present a positive image of Arbuthnot Commercial ABL at all times
• visit clients according to required frequency, prepare visit reports and annual reviews with recommended actions as necessary
• develop & maintain strong relationship with clients at facility management level, maximising client life and retention
• onboard new clients in line with ABL procedures
• our business has been founded on strong established relationships with key business introducers, including the leading corporate advisory, accountancy firms and Private Equity houses
• person Specification
• our aim is to build long-term relationships with our clients and their advisors, supporting their objectives throughout the business and economic cycle
• visit clients at take-on and accompany Client Manager at subsequent visits as required
• comply with all client reporting metrics — producing reviews/reports as appropriate to the Portfolio Management Meetings
• we are a subsidiary of Arbuthnot Latham, an independent bank offering private and commercial banking, wealth planning, investment management and specialist finance
• knowledge / Experience / Qualifications
• this role is suited to someone who has good client interaction skills, perhaps from a credit control background. Strong attention to detail, ability to prioritise and a keen interest to pursue a career in Lending required
• the Client Management Assistant will be trained to assist in the management of all clients within the assigned portfolio in accordance with corporate objectives, approved policy & appetite statements and best practice, ensuring accuracy and integrity of data and records, as well as detecting errors and fraud
• some experience in a professional office environment
• offer appropriate support to clients on day-to-day basis and resolve queries in a timely manner
• responsible for Client payment runs and ensuring daily updates of trust account receipts are processed

Requirements

• relevant degree or professional qualification desirable but not essential
• competencies
• business & Commercial Focus
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• judgement & Problem Solving
• influencing Others
• expert Knowledge
• team Working
• planning and Reviewing
• client Focus
• about Us
• work, Life and Benefits

Current offers for the position:

Responsibility

• responsible for the teams preparation, review and control of lending documentation
• execute management duties with minimal supervision and provide a level of mentoring to junior colleagues
• the Operations team works closely with all areas of the bank and third party providers
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• provide recognised cover in the absence of the Head of Credit Operations
• operational leadership
• develop and maintain an effective organisational structure for own area that meets current and anticipates future business needs
• leadership of Client Data, and Document Control teams
• key responsibilities
• people management, motivation, performance management, training & development, including managing through others, in line with Bank policies and standards
• part of the overall operations management leadership team
• to lead a busy Credit department whose involvement with the Bank’s Credit process is comprehensive – from initiation through to documentation, monitoring and control through to recover
• we have a new vacancy for a Manager who will have responsibility for the day to day leadership and management of the Client Data and Document control team within the Banking Operations function for Arbuthnot Latham
• to be responsible for the day to day leadership and management of the Client Data, Document control within the Banking Operations function for Arbuthnot Latham
• provide leadership to the Credit Operations team in all aspects of day-to-day processes
• constantly seek to improve ways of supporting the team by sharing knowledge, experience, best practice and providing feedback
• operate and manage in accordance with business strategy
• the primary objectives in this context is to optimise the central support provided to all departments and regional offices within the bank with regard to scanning, distribution and archiving of all documentation and all operational aspects of client data maintenance, including onboarding, Current Account Switching and KYC
• develop staff to help them learn and embed new skills
• operational management
• deliver a first class service to the front office, by providing effective team leadership, whilst ensuring that the lending complies with the Bank’s policies and procedures
• this role will ensure that excellent administrative support is provided to both the Private and Commercial Banking teams with the client at the heart of the service
• people management, motivation, performance management & development, including managing through others, in line with Bank policies and standards
• build and monitor good stakeholder relationships to ensure quality service is provided at all times
• support the strategic direction achieving cost efficiency, productivity and risk avoidance/compliance on an ongoing basis
• service delivery of a first class capability, achieving cost efficiency, productivity and risk avoidance/compliance on an ongoing basis
• collate, prepare and distribute appropriate briefing materials for key deliverables, ensuring that appropriate follow‐up actions are taken
• to place the interests of customers at the centre of all activities, act in a way that is consistent with achieving good outcomes for consumers and to comply with the FCA and PRA's Conduct Rules
• evaluate the overall performance of Credit Operations
• to perform other tasks as assigned by the Head of Credit Operations
• support front office administration activities including onboarding and AML reviews
• ability to provide support and guidance to team members
• project work
• oversee and monitor the collation of KPIs, analyse trends and proactively drive remedial or improvement actions
• excellent banking background with the emphasis on Credit
• risk & Control
• encourage and develop ideas to improve client service, including systems across the bank which may streamline processes and reduce costs whilst maintaining service levels
• reflective procedures and processes are written and adhered to

Requirements

• relevant subject matter or equivalent business qualification
• leading others
• excellent written and verbal communications skills are essential for this role
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• excellent time management and organizational skills
• performance Focus
• competencies
• planning and Reviewing
• client Focus
• judgement and Problem solving
• team Working
• creativity and entrepreneurial thinking
• expert Knowledge
• communication skills and confidence
• working Proactively
• leading Others
• work, Life and Benefits
• about Us

Current offers for the position: