technical support engineer
Responsibility
- this means you must have knowledge for the following
- office 365, pc and apple hardware and software support to our client base across central Scotland
- the successful candidate must have a good core knowledge of basic IT skills
Show more +12 - we are looking for a smart, dedicated, out of the box thinker who is committed to teamwork and success
- job Role:You will supervise the support / operations team who provide technical support for SME’s
- must be able to work in a small team and be capable of lone working, in and out of the office
- job Role: You will supervise the support / operations team who provide technical support for SME’s
- good common sense and be aware of health and safety in the work place
- provide remote and telephone support for client networks and applications
- on a day to day basis you will need to demonstrate a wide range of technical experience and troubleshooting skills in all areas of apple, pc, server hardware, office 365 software resolving calls within agreed SLA’s
- provide on-site support for client networks and applications
- you will possess confident communication skills as the role will involve dealing with a variety of customer support calls where the supported devices are diverse and varied.responsible for all incoming support calls to main office
- mainly covering Central Scotland from our office based in paisley
- partake in the company’s on-call support rota to provide ‘out of hours’ support in the maintenance of critical client systems
- responsibilities: Responsible for tidiness of office and repair area
Requirements
- we're looking for a confident all-rounder with solid experience and confidence in the support, installation, administration and configuration
- A strong technical background, with the willingness and ability to operate still in a hands-on capacity
- hardware installation, fault finding and repair
Show more +11 - experience of working within a multi-site, SME environment would be advantageous
- working and administration knowledge of M365 platform
- active Directory
- experience with Microsoft including Active Directories and Azure
- microsoft 365 setup, configuration and management
- strong networking skills, to include firewalls, TCP/IP, subnetting and routing/switching
- sharePoint Online
- full Driving Licence
- mobile Device Management
- networking - Routers, Switches, Firewalls
- windows Server – 2016+
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