APPEAR

Requirements

• relevant higher education, to a minimum BSc preferred
• strong problem-solving skills with the ability to understand technical and complex video delivery challenges
• demonstrate a good technical understanding of the business and the wider industry
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• main responsibilities
• supporting current and future deployed HW and SW based contribution, distribution, ABR video solutions deployed worldwide
• work with a Helpdesk, ticket-based support system
• 2nd and 3rd line support, undertake deep debug investigations
• 5+ years of proven work experience as a support / system technical engineer/manager
• the ideal candidate is a technology-savvy individual with a deep understanding of the technology ecosystem in our key Telecom & Broadcast applications
• work closely with the R&D team leads to resolve reported issues
• you will have a positive service-minded attitude, an eagerness to work with a highly skilled team capable of taking ownership and responsibility of technical issues
• carry out remote configuration, maintenance and diagnostics
• as such, you are the trusted technical advisor to our customers and often the main point of contact in a timeline critical environment, so must work well under pressure and have clear, precise communication skills
• participate in the 24/7 technical support response service function
• on-site system installation, configuration and testing
• attend client sites, trade shows and exhibitions as required