Facilities Helpdesk Administrator London
Location – London, EC2P 2SR
Hours – Monday to Friday, 8am to 5pm
In this role you will provide helpdesk administration support to our South Division, Engineers, Contract Managers and Clients. You will be responsible for first point of contact of all phone calls coming on our landline, placing callouts, raising POs, and new jobs, informing all involved in callouts eta, chasing updates and job reports, quoting, booking additional works, updating paperwork on our system or client systems, updating client systems.
Our ideal candidate will need to have:
Good communication skills and numerology skills
Computer literate with knowledge of Word/Excel
Good time management skills
Client Facing skills
Experience in a similar environment
Good attention to details
Experience in raising purchase orders
Understanding of Health and Safety Legislation
Ambitious and Quick learner
Some knowledge of CAFM systems
Experience in coordinating specialist sub-contractor visits
Additional Requirements:
Support Engineers and Contract Managers in day to day requirements
Raising of purchase orders for material goods and subcontractor works
Quote Logs – chasing quotes for additional works, raising client quotes, instruct works as approved by client and booking in jobs
To liaise with the client team on a regular basis to ensure a proactive support of their requirements
To monitor the progress of reactive callouts ensuring compliance and any follow up works are picked up and delegated to correct department
To assist in managing any sub-contractors’ visits
Convey and display the Company core values of respect, trust, communication, care and commitment
Open and close reactive jobs on client portal
To continually monitor and develop the local administration processes and procedures
We’ll provide you with full training once you start and make sure that yo
Responsibility: location – London, EC2P 2SR, hours – Monday to Friday, 8am to 5pm, in this role you will provide helpdesk administration support to our South Division, Engineers, Contract Managers and Clients, you will be responsible for first point of contact of all phone calls coming on our landline, placing callouts, raising POs, and new jobs, informing all involved in callouts eta, chasing updates and job reports, quoting, booking additional works, updating paperwork on our system or client systems, updating client systems
Requirements: support Engineers and Contract Managers in day to day requirements, raising of purchase orders for material goods and subcontractor works, quote Logs – chasing quotes for additional works, raising client quotes, instruct works as approved by client and booking in jobs, to liaise with the client team on a regular basis to ensure a proactive support of their requirements
Software: excel, word
Job position: helpdesk administrator