ANCHOR SAFETY LLP is looking for employees for positions:
head of finance
Working hours
full-time | Permanent
Salary
salary
Requirements
head of Finance: 5 years
applicants should be able to demonstrate significant experience in all or most of the above responsibility areas; not just managing teams in an Finance function, but also implementing best practice frameworks to establish Finance as a centre of excellence within previous employers
A qualified Accountant with CIMA/ACA/ACCA, you'll have been successful in a range of organisations including larger corporates and SME / family-owned businesses, bringing a breadth and depth of experience that allows you to take on a broad-based role in Anchor's Senior Leadership Team
Responsibility
prepare the annual budget and quarterly reforecasts and report on variances in the monthly management accounts
submit quarterly VAT returns and oversee VAT and duty on imports
optimise stock holding by balancing customer and working capital requirements
customer service executive
Working hours
full-time
Salary
salary
Responsibility
customer Service
supporting customers through their end-to-end customer experience
finding solutions to problems, and taking ownership of issues all the way through to resolution
supporting key accounts with website support, finding products, approvals etc
assisting E-Commerce customers to get set up on the portal and through the ordering journey
supporting in the Customer Experience surveys and NPS project
making outbound customer service calls where necessary
building relationships with repeat customers over time
Requirements
you'll be a great communicator both on the phone and face to face
you'll also need the personality and gravitas to hold suppliers accountable for delivery commitments and deadlines, and escalate issues when needed
sales Support: 1 year
B2B Customer Service: 1 year
you'll be well-trained in core Customer Service skills - understanding customer needs, asking good questions and being a great listener, empathising and being able to deliver occasional unwelcome news, finding solutions to problems, and taking ownership of issues all the way through to resolution
ideally you'll also be a flexible and hands-on individual - able to follow a core sales and service delivery process, but also willing to act on your own initiative and empower yourself to find answers when required
you will ideally have at least 1 year's experience in a similar Customer Service or Sales Support role - IN A BUSINESS TO BUSINESS SETTING
internal account manager
Working hours
full-time
Language
english
Salary
salary
Responsibility
communication of Anchors unique Customer Value Proposition
formulating appropriate strategies to secure and/or develop allocated accounts, and partner with field-based Sales Team on Key Account strategy and implementation
preparing customer presentations and attending both on-site and off-site customer meetings
recording all Sales and Customer Care activity on CRM
formulating annual and monthly sales targets per customer, reporting on and accepting accountability for forecasts
preparing and/or assisting in the preparation of tenders and proposals
this is largely an office / telephone-base account management role, but some travel to Key Account headquarters and sites nationwide will be required
performing other sales-related duties and activities as may reasonably be assigned by the Sales Director from time to time
Requirements
MUST have 2-5 years Internal Sales / Office-based Account Management experience, in an industrial / logistics / safety-related B2B field
educated to at least A-level standard - ideally with a degree in a business-related subject
B2B Sales: 1 year
strong business acumen and commercial awareness
IMPORTANT NOTES FOR APPLICANTS; You MUST include BOTH a CV, and a covering letter in your application clearly stating how you meet the above critical requirements
ability to build strong rapport and create long lasting relationships at all levels
able to multi-task and prioritise, and run multiple projects at any one time
please also include details of your current compensation package and what you will expect to earn in this role
sales administrator
Working hours
full-time
Salary
salary
Requirements
you'll be a great communicator both on the phone and face to face
ideally you'll also be a flexible and hands-on individual - able to follow a core sales support process, and also willing to act on your own initiative and empower yourself to find answers when required
you'll also need the personality and gravitas to liaise internally and externally across departments and at all levels, and escalate issues when needed
you will ideally have at least 2 year's experience in a similar Sales Support role - IN A BUSINESS TO BUSINESS SETTING
sales administration: 2 years
B2B: 2 years
are you within daily commutable distance of Ipswich?
Responsibility
other Sales Support, Customer Service and Operations tasks as required
supporting the Sales and Operations teams, to deliver company objectives
sales support
Working hours
full-time
Salary
salary
Requirements
you'll be a great communicator both on the phone and face to face
ideally you'll also be a flexible and hands-on individual - able to follow a core sales support process, and also willing to act on your own initiative and empower yourself to find answers when required
you'll also need the personality and gravitas to liaise internally and externally across departments and at all levels, and escalate issues when needed
you will ideally have at least 2 year's experience in a similar Sales Support role - IN A BUSINESS TO BUSINESS SETTING
sales administration: 2 years
B2B: 2 years
are you within daily commutable distance of Ipswich?
Responsibility
prioritising, processing and following up quotes, liaising with other staff to meet company response-time targets
administrator
Responsibility
this also includes answering questions about products, helping with orders and resolving problems
order processing – processing customer orders, returns and exchanges accurately and in a timely manner
feedback Collection – Gather customer feedback via surveys and other channels . collating suggestions, feedback and concerns to achieve continuous improvement
administrative Tasks – handle administrative duties such as maintaining customer accounts and other administrative work
maintain accurate and detailed records of customer interactions, inquiries and resolutions in a central system as well as managing tickets
customer Support – Provide efficient and friendly customer support via phone, email, web-chat or WhatsApp to address inquiries, concerns and issues and in line with pre-agreed service levels
team Collaboration – work closely with other team members and departments to support excellence
issue resolution – Investigate and resolve customer complaints or problems coordinating with other departments as necessary to ensure timely and satisfactory resolutions
Requirements
customer Service Skills- Strong interpersonal and communication skills, with the ability to empathise and provide exceptional customer service
problem solving – The ability to quickly and effectively resolve customer issues and find solutions to complex problems
organisation – Good organisation skills to manage customer records, follow up on tasks and prioritise work effectively
adaptability – willingness to adapt to changing processes and procedures to improve customer support
empathy – ability to understand and relate to customer concerns and needs
teamwork – collaboration skills to work effectively with colleagues and other departments
multitasking – capability to handle multiple customer inquiries and tasks simultaneously
attention to Detail – accuracy in order processing, documentation and follow-through