ANCHOR GROUP SERVICES is looking for employees for positions:
hr advisor
Working hours
full-time
Salary
salary
Requirements
human Resources Advisory: 3 years
credit controller
Working hours
part-time
Salary
salary
Requirements
ability to work under pressure
experience of dealing with high volume Credit Control
previous telephone collections experience
other elements of finance administration
ability to prioritise and organise workloads
experience working within a Finance/Accounts Department
proven ability to identify and rectify problems
ability to work on their own and as part of a team
operations manager
Working hours
full-time | Permanent
Benefits
laptop
company car
Salary
salary
Requirements
experience in the operational management of both security & cleaning services contracts
A recognised Management qualification either in Security or Facilities would be advantageous although not essential
ability to work independently unsupervised and take responsibility
excellent people management skills
be an approachable person’s manager with a reasonable knowledge of Employee Relations
be committed to the training and development of site-based staff, to enhance service delivery
good motivational and people management skills
good interpersonal skills and an ability to establish credibility quickly
Responsibility
other companies may call this role: Operations Manager, Regional Security Manager, Regional Cleaning Manager, Soft Services Manager, Client Delivery Manager, Service Delivery Manager, Regional Dual Service Manager
cleaner
Working hours
full-time
Benefits
fuel card
mobile phone
Requirements
have previous experience within the cleaning industry
understanding of COSHH
full UK Driving Licence
full 5 year employment checkable history
flexibility to meet the job requirements
eager to learn and take on a new challenge
cleaning: 1 year
Salary
salary
Responsibility
assisting the Operations Management Team with cleaning cover across a diverse portfolio
monitoring documentation and procedural process compliance during weekly / monthly location visits
maintaining Health and Safety working conditions and reporting any changes to the account management team
planned and reactive contract support in response to incidents as required
completion and submission of company documentation
any Other relevant duties to assist with the operation team
ensure equipment is cleaned, maintained and stored correctly
deal with any customer requests promptly and courteously
housekeeper
Working hours
full-time
full-time | Permanent
Salary
salary
Requirements
housekeeping: 1 year
Responsibility
assisting with the prevention of site accidents by ensuring any spills are cleaned up within an efficient time frame to ensure site and public’s safety
covering any cleaning duties as per cleaning schedules including weekly and reactive tasks
responsible for cardboard and general waste disposal
cleaning supervisor
Working hours
full-time | Permanent
part-time | Permanent
full-time
Salary
salary
Responsibility
responsible for a small Dual Services team by ensuring all tasks are completed to a high standard
communicating effectively with the Regional Manager, ensuring information is accurately shared with regards to the employees and specific customer requests
to restock and clean staff toilets as and when required
to secure premises and personnel by patrolling property; inspecting buildings, equipment, access points and permitting entry
to avert losses and damage by reporting irregularities, informing violators of policy and procedures
react accordingly to any cleaning needs in the arcade such as litter picking & reactive cleaning of spillages, mopping & upkeep of centre
to maintain effective and positive working relationships with the team, client management, tenants, and the local police
fulfilling all H&S and COSHH requirements
Requirements
cleaning: 1 year
supervisory: 1 year
cleaning Supervisory: 1 year
security officer
Responsibility
preventing and escalating incidents in a timely, accurate and appropriate manner to the Control Room/ Shift Manager/Operations Manager/Emergency Services as appropriate for serious incidents
reporting to: Operations Manager/ Regional Supervisors
preventing losses and damage by reporting irregularities; informing offenders of policy and procedures
reporting to: Operations Manager/ Regional Supervisor
contributing to team effort by accomplishing related results as needed
protecting the client’s property, people and/or assets by providing security services in direct accordance with the sites published Assignment Instructions and site-specific procedures
completing reports by recording observations, information, occurrences, and surveillance activities
maintaining organisation's stability and reputation by complying with legal requirements
administrator
Salary
salary
Responsibility
supporting the business by ensuring all communication is managed to the highest level
answering incoming calls and responding quickly and efficiently to emails
replying to informal and formal representations submitted by motorists in relation to Parking Charge Notices
capturing of data, updating information, and keeping accurate records
logging incoming mail against the relevant cases
registering resident and business site permits
assisting with payment plans; processing cheques and cards payments
providing general advice to members of the public in writing and over the telephone relating to the PCN process
manager
Salary
salary
Responsibility
oversee and manage day-to-day security and cleaning operations, ensuring smooth service delivery across the site
conduct regular site audits, reporting on cleaning and security performance, and implementing necessary improvements
support recruitment, staff development, and performance management, working closely with HR and senior management
manage stock levels and procurement of cleaning consumables, ensuring cost-effective use of resources
take a lead role in emergency procedures, coordinating site evacuations and supporting business continuity plans
lead and support a team of security and cleaning staff, ensuring effective rostering, welfare checks, and ongoing training to maintain high service standards
ensure compliance with health & safety, GDPR, and operational procedures, including the management of Control Room operations, CCTV systems, and key control processes
maintain accurate records, including incident reports, staffing records, and compliance documentation
Requirements
experience managing teams in security and cleaning services
strong leadership and people management skills with the ability to develop teams
excellent communication and presentation skills, with experience engaging clients and senior management
ability to manage change efficiently while maintaining high service standards
strong problem-solving skills and the ability to analyse and resolve operational challenges
knowledge of compliance, health & safety, and employment law related to soft services management
proficiency in Microsoft 365 and workforce management systems
experience in recruitment, disciplinary processes, and risk assessment management
supervisor
Benefits
service car
Responsibility
maintain effective and positive working relationships within the Services team, and with client management, tenants and local police
support the Anchor Operations Centre with the allocation of site staff to customer assignments including the mitigation of issues arising as a result of shift blow outs
preparing and submitting incident reports
completing and compiling accurate reports by recording and logging observations, information, occurrences, and surveillance activities as well as interviewing witnesses and obtaining signatures
Changes in earnings for the position security officer