AMERICAN GOLF HOLIDAYS is looking for employees for positions:
customer service advisor
Responsibility
providing first-class customer service via voice, email, or live chat
ensuring all communication via phone or email is handled professionally and promptly
recording details of customer comments on the CRM database provided, leaving clear notes
demonstrating strong product knowledge to ensure all customer queries are answered, non-golfers do not worry full training will be provided
building rapport with customers and providing exceptional service
achieving key targets set • Adhering to quality standards and ensuring consistency in all interactions
Requirements
strong customer service skills and experience
excellent written and verbal communication skills
ability to work in a fast-paced environment and handle multiple tasks simultaneously
ability to work 40 hours per week in our Warrington office
social media manager
Responsibility
perform research on current benchmark trends and audience preferences
generate, edit, publish and share engaging content daily • Monitor SEO and web traffic metrics
develop weekly reports on emerging social media trends, competitor activity and channel performance
collaborate with other teams to ensure brand consistency
design and implement social media strategy to align with business goals and with the aim of increasing brand awareness and customer engagement
set measurable goals and objectives for campaigns, and report on ROI to help analyse the long-term needs of the company’s social media strategy and offer quarterly reports to the management team
communicate with followers, respond to queries in a timely manner and monitor customer reviews • Draft short, snappy captions to be used across a range of platforms
Requirements
strong understanding of social media platforms and trends
excellent writing and communication skills
experience using analytics tools to track and measure social media performance
self-Motivated
the ability to work within a team and independently
good communication skills
3+ years of experience in social media management
general manager
Working hours
full-time
Responsibility
to Be Successful in This Role You Will Need
site manager
Working hours
full-time
Responsibility
attend weekly management team meetings and report on all golf related issues to other management staff
acting as an ambassador for the entire site providing a warm, courteous and professional welcome for visitors
communication with customers through all channels including digital
communicate with the Regional sales manager on a regular basis, briefing on any personal and operational issues
to professionally represent american golf, upholding its aims, mission and values; operating in line with company procedures, policies and relevant legislation
to Be Successful in This Role You Will Need
visual merchandiser
Working hours
part-time
commis chef
Working hours
part-time
sales advisor
Working hours
part-time
Responsibility
to conduct key holder responsibilities as and when required
bi developer
Responsibility
develop and maintain ETL processes from various internal and third-party data sources using SSIS
provide ad hoc data extraction from SQL Server to support business planning and analysis
support all areas of the business with data processing requirements
maintain SQL Server database objects such as Stored Procedures, Functions and Views to support all reporting requirements
develop and maintain a suite of OLAP cubes and data warehouses using Jet Data Manager, and support and train the end users
manager
Responsibility
build and develop a marketplace team
translate feedback and data into product requirements and development
convert online service offering and proposition to drive the use of key services
consult stakeholders, customers, suppliers/sellers on achieving sales goals
coach on capabilities and best practice
utilise data and KPIs to create team objectives for growth
defining and executing an innovative, marketplace strategy
sourcing and managing the relationship with key third party suppliers, such as Linnworks, a best-in-class Marketplace and eCommerce optimisation platform
Requirements
marketplace management experience in B2B or B2C Manufacturing/Wholesale industries
entrepreneurial, new business mind-set
excellent organisational and project management background
experience developing and executing new business/marketplace strategy and initiatives
experience in new business development or partnership management and development