ALLISON BABY UK in London Salary
THIRD FLOOR 20 OLD BAILEY LONDON EC4M 7AN
TIN: 07584473
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Earnings on positions in ALLISON BABY UK
ALLISON BABY UK is looking for employees for positions:
customer service advisor
Working hours
- full-time | Permanent
Language
- english
Salary
- salary
Education
- A-Level or equivalent
- product Support / Customer Service background preferably within a similar role with at least 12 months experience
- excellent working knowledge of Microsoft packages
Responsibility
- product support enquiries providing advice, guidance, suitability and direction for repairs and replacement parts
- ability to deal with complaints and diffuse difficult situations
- computer entry via Zendesk CRS. Full training given
- caseload management - fully recording customer and product details accurately to support quality management reporting
- administration of couriers/consignments
- daily liaison with company internal departments and third parties to resolve queries
- maintain expert knowledge of Company product range and all necessary and relevant industry legislation
- ability to use various contact methods including email, telephone and social media
Requirements
- high standard of communication skills, both verbal and written
- organised approach with the ability to evaluate and prioritise consumer needs
- self-motivated with a proactive 360° task completion
- ability to use multiple resources at once to resolve issues in a timely and accurate manner
- customer service: 1 year