ALLIED GOLD Salary
1110 ELLIOTT COURT COVENTRY BUSINESS PARK HERALD AVENUE COVENTRY CV5 6UB UNITED KINGDOM
TIN: 01883391
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Earnings on positions in ALLIED GOLD
ALLIED GOLD is looking for employees for positions:
customer service
Working hours
- full-time
Responsibility
- supervise and lead a team of Customer Service Representatives, providing guidance, support, and training as needed
- efficiently manage customer enquiries and complaints, via email and telephone, ensuring prompt and accurate responses
- generate quotations based on customer requests, ensuring accuracy and adherence to pricing guidelines
- oversee the end-to-end order processing cycle, from order receipt to delivery, ensuring timely and accurate fulfilment
- provide administrative support to Sales Managers, assisting with tasks such as reporting, data analysis, and customer follow-ups
- coordinate with various departments, such as Product, Workshop and Dispatch, to obtain necessary information
- foster a positive team environment, promoting a "can-do" attitude, teamwork, and continuous improvement
Requirements
- exceptional attention to detail, ensuring accuracy in order processing, documentation, and customer communication
- excellent leadership abilities, with the capacity to inspire and motivate a team to achieve high performance
- ability to work under pressure and meet tight deadlines, prioritising tasks effectively to ensure efficient workflow
- organisational skills and a proactive mindset, with a focus on delivering a true-to-brand experience for our customers
- previous industry experience in customer service, preferably in a similar role, is highly desired
- strong customer service skills, with the ability to handle customer inquiries and complaints in a professional and empathetic manner, displaying excellent verbal and written communication skills, with the ability to communicate effectively with customers
- jewellery: 5 years
- customer Service Management: 5 years