ALLICA BANK is looking for employees for positions:
support engineer
Working hours
full-time
Salary
salary
Requirements
prior 1st line IT support work experience
experience working in a team in a helpdesk/service desk environment
strong analytical and troubleshooting skills
basic knowledge and understanding of routers, firewalls, switches, wireless and other networking technologies and designs
great communication skills and enjoys working on own initiative
experience in using an IT Service Management system to manage, allocate and monitor support tasks
knowledge of computer hardware including desktop PCs, laptops and mobile devices
experience in working with Windows 10 & 11, Active Directory and Microsoft 365 environments
Responsibility
required to assist with IT projects initiated by the line manager
sales support
Working hours
full-time | Permanent
Salary
salary
Requirements
strong customer service experience, having worked in customer facing and or telephone service roles
experience using core banking systems and familiar with the use and application of social media as a form of interaction
experience in dealing with complex complaints and in taking ownership of customer concerns through to resolution
experience of core processes
experience in working with workflow / task management tools
knowledge of financial services rules and guidelines
excellent oral and written skills as they will be constantly communicating with customers
quickly react and adapt to stressful and difficult situations
reliability engineer
Working hours
permanent
Requirements
working with Linux platforms
experienced in implementing cloud solutions
experience of Ansible to automate configuration ad patching
working with the Atlassian suite of products
working with Automated deployments tools
awareness of Jenkins to create automation pipelines
awareness of Application Container Technologies and orchestration systems
experience of analysing data and using toolsets to drive decision making
Responsibility
full onboarding support and continued development opportunities
options for flexible working
regular social activities
25 days holiday
pension contributions
discretionary bonus scheme
private health cover
life assurance
senior software engineer
Working hours
permanent
Requirements
strong experience with core Java JSON, XML, SOAP and Java frameworks
experience of web development with modern tech stacks
experience with SQL and NoSQL data stores
experience with docker, containers and Kubernetes
strong unit, integration testing, mock frameworks and debugging skills
agile delivery methodology
strong understanding of microservice patterns and architecture
experience with development & deployment tools such as Maven, Gradle, Jenkins, Nexus and Git
Responsibility
full onboarding support and continued development opportunities
options for flexible working
regular social activities
25 days holiday
pension contributions
discretionary bonus scheme
private health cover
life assurance
customer service advisor
Responsibility
slick digital account opening, and in life servicing
customer contact via telephony, email and in-app communications
payment and reconciliation activity
treasury operations
customer due diligence through Know Your Customer, Know Your Business
lending pipeline management
quality assurance and control
issue resolution
Requirements
strong customer service experience, having worked in customer facing and or telephone service roles
experience using core banking systems and familiar with the use and application of social media as a form of interaction
experience in dealing with complex complaints and in taking ownership of customer concerns through to resolution
experience of core processes
experience in working with workflow / task management tools
knowledge of financial services rules and guidelines
excellent oral and written skills as they will be constantly communicating with customers
enthusiastic and articulate, whilst being motivated by a need to help people
hr advisor
Requirements
previous experience in a fintech or banking environment is an advantage
proven experience in managing work from multiple stakeholders to agreed deadlines
strong ER experience and proven ability to manage multiple cases at any one time
curiosity and a desire to always improve
A strong commercial understanding of how HR supports a company strategy
ability to plan to provide proactive support to the business
pragmatic, thoughtful, and diplomatic, you can remain calm during busy times
strong interpersonal skills, working effectively at all levels of the organisation
Responsibility
design and deliver transformative training to support the execution of HR processes
foster collaboration with the HR operations team to ensure seamless delivery of HR processes
stay attuned to market trends and best practices regarding rewards, inspiring how Allica can empower its employees
marketing executive
Requirements
good writing skills, especially for short form content, and comfortable using AI to support with content creation
excellent organisational skills and attention to detail
A proactive self-starter who takes initiative and works independently without needing direction
skilled at keeping multiple projects spinning at the same time and manage them through to completion
ability to build relationships cross functionally and with external stakeholders
2+ years Marketing experience in a fast-paced business
manager
Requirements
highly capable Relationship Manager and Business Developer with a long-term track record of building high-value, trust based and long-lasting referral relationships
you will need to have a strong understanding of SME banking, which must include a background in commercial lending
you will be able to demonstrate a passion for SMEs, be a self-starter and bring an entrepreneurial mindset to your work
you will have excellent interpersonal and communication skills together with evidence of strong career progression and/or outperformance
you’ll demonstrate an ability to analyse and review financial accounts and associated information
you will be able to demonstrate a history of exemplary level of service, and of maximising the value with prospects and customers
you’ll be able to evidence an ability to work expertly with customers, colleagues and advisors to structure new lending proposals and write credit applications
Responsibility
complying with all mandatory policies, and adherence to operational procedures to maintain internal controls
collections advisor
Requirements
at least 1-3 years experience working in a collections or civil litigation role, engaging directly with debtors
experience in the payments industry or collecting debt resulting from Buy Now Pay Later products
knowledge of debt collection laws and regulations
exposure to COVID-19 loan scheme recoveries or similar government-backed finance
understanding of credit products such as invoice finance, credit cards, revolving credit facilities
experience collecting B2B debts, not only consumer
Responsibility
administering ad hoc requirements as requested by Manager or Senior Management
providing essential support which enables the entire Collections team to accurately monitor the portfolio
managing arrears in line with the Collections Policy and taking the relevant action within agreed time-scales
working with and building relationships with external partners; Debt Collection Agencies, Solicitors, Insolvency Practitioners and courts