ALLICA BANK

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ELDON HOUSE FIRST FLOOR 2-3 ELDON STREET LONDON EC2M 7LS ENGLAND
TIN: 07706156
https://www.allica.bank
Finance and Insurance
Rating 1/5
based on 1 ratings

Salary at ALLICA BANK

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ALLICA BANK is looking for employees for positions:

customer service advisor

Responsibility
  • adhere to quality control requirements and ensure compliance with policy
  • to support other teams where customer communication or engagement is required
  • deliver outstanding customer service as measured through customer satisfaction KPIs
Requirements
  • strong customer service experience, having worked in customer facing and or telephone service roles
  • experience using core banking systems and familiar with the use and application of social media as a form of interaction
  • experience in dealing with complex complaints and in taking ownership of customer concerns through to resolution
    Show more +9
Current offers for the position:

Customer Service Advisor Milton Keynes

About Allica BankRecently named by The Times newspaper as one of the UK’s Top 20 financial technology (fintech) companies, Allica is a new bank for established small & medium sized enterprise (SME) customers.In our most recent employee survey 92% of our colleagues said that they enjoy working for Allica​, and 88% recommend us as a place to work. But we’re not for everyone. Alongside survey responses describing our culture as rewarding, energetic and collaborative, you’ll also hear words like challenging and fast paced. We’ve won multiple awards in our two years of trading, and recently accelerated our plans by completing a major acquisition alongside a £100m+ funding round. You will be playing a key role as we continue to build a bank dedicated to established SMEs, at what is a crucial time for them.Purpose of RoleYou will be responsible for 1st line customer service support for the Bank’s Retail and SME customers via Chat (Online) and Telephony, together with Back Office activities to support the smooth running of the function. You will be the focal point for customers – delivering exceptional service whilst living our values and speaking a language our customers will understand and understanding the business and banking challenges our customers face.What You'll DoTo field inbound communications from customers.Action requests and resolve issues.You’ll be responsible for case management, and this may include outbound customer communications.Some of the key exceptions you’ll be dealing with will include KYC, complaints, vulnerable customers, deceased/power of attorney cases and SME customers who might have complex needs.To proactively identify areas for process improvement and to seek new and innovative ways to better serve the customer.To live and breathe the Bank’s values, representing the Bank to customers and speaking to customers in a way that reso

Responsibility: to field inbound communications from customers, you’ll be responsible for case management, and this may include outbound customer communications, some of the key exceptions you’ll be dealing with will include KYC, complaints, vulnerable customers, deceased/power of attorney cases and SME customers who might have complex needs, to support other teams where customer communication or engagement is required
Requirements: excellent oral and written skills
full-time
We offer: bonus scheme
Salary: salary
Job position: customer service advisor
2023-08-01

Customer Service Advisor Milton Keynes

Purpose of RoleThe Customer Service Advisor will be responsible for 1st line customer service support for the Bank’s Retail and SME customers via Chat (Online) and Telephony, together with Back Office activities to support the smooth running of the function.They will be the focal point for customers – delivering exceptional service whilst living our values and speaking a language our customers will understand and understanding the business and banking challenges our customers face.Principal AccountabilitiesTo field inbound communications from customers – either over voice, chat or social media – to action their requests, resolve their issues and manage complaints through to resolution.You’ll be responsible for case management and this may include outbound customer communications, payments and letter writing.Some of the key exceptions you’ll be dealing with will include KYC, complaints, vulnerable customers, deceased/power of attorney cases and SME customers who might have complex needs.To proactively identify areas for process improvement and to seek new and innovative ways to better serve the customer.To live and breathe the Bank’s values, representing the Bank to customers and speaking to customers in a way that resonates.To support other teams as appropriate, where customer communication or engagement is required.ExperienceStrong customer service experience, having worked in customer facing and or telephone service roles.Experience using core banking systems and familiar with the use and application of social media as a form of interaction.Experience in dealing with complex complaints and in taking ownership of customer concerns through to resolution.Experience of core processes (e.g. account opening, servicing and closing, payments processing, complaint handling, KYC case referrals, general enquiry management)Experience in working wi

Responsibility: to support other teams as appropriate, where customer communication or engagement is required, adhere to quality control requirements and ensure compliance with policy
Requirements: strong customer service experience, having worked in customer facing and or telephone service roles, experience using core banking systems and familiar with the use and application of social media as a form of interaction, experience in dealing with complex complaints and in taking ownership of customer concerns through to resolution, experience of core processes
We offer: bonus scheme
full-time
Salary: salary
Job position: customer service advisor
2022-11-14

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AXA UK PLC 3520 £
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NETWORK HOMES INVESTMENTS 2593 £
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TRANSPORT FOR WALES 2500 £
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Terraplas 2500 £
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SPRINGHILL MOT STATION 2478 £
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NONWOVENN 2416 £
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GREATER MANCHESTER 2402 £
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ECO HOME UK GROUP 2333 £
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sales support

Requirements
  • strong customer service experience, having worked in customer facing and or telephone service roles
  • experience using core banking systems and familiar with the use and application of social media as a form of interaction
  • experience in dealing with complex complaints and in taking ownership of customer concerns through to resolution
    Show more +10
Current offers for the position:

Sales Support - Asset Finance Milton Keynes

About Allica BankRecently named by The Times newspaper as one of the UK’s Top 20 financial technology (fintech) companies, Allica is a new bank for established small & medium sized enterprise (SME) customers.Established SMEs are one of the last underserved opportunities in UK fintech. They are the backbone of local communities - representing over a quarter of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. We’re here to change that.In our most recent employee survey 92% of our colleagues said that they enjoy working for Allica​, and 88% recommend us as a place to work. But we’re not for everyone. Alongside survey responses describing our culture as rewarding, energetic and collaborative, you’ll also hear words like challenging and fast paced.We’ve won multiple awards in our two years of trading, and recently accelerated our plans by completing a major acquisition alongside a £100m+ funding round. You will be playing a key role as we continue to build a bank dedicated to established SMEs, at what is a crucial time for them.Purpose of RoleThe Customer Service Advisor will be responsible for 1st line customer service support for the Bank’s Asset Finance customers, together with Back Office activities to support the smooth running of the function.They will be the focal point for customers (Brokers or direct customers) – delivering exceptional service whilst living our values and speaking a language our customers will understand and understanding the business and banking challenges our customers face.Principal AccountabilitiesYou’ll be responsible for Asset Finance case management from inception through to maturity and all in-life servicing.Relationship building and strong engagement with Brokers, and all associated parties to the product.To proactively identify areas for process improvement and to

Responsibility: the Customer Service Advisor will be responsible for 1st line customer service support for the Bank’s Asset Finance customers, together with Back Office activities to support the smooth running of the function, to support other teams as appropriate, where customer communication or engagement is required, adhere to quality control requirements and ensure compliance with policy
Requirements: you’ll be responsible for Asset Finance case management from inception through to maturity and all in-life servicing, strong customer service experience, having worked in customer facing and or telephone service roles, experience using core banking systems and familiar with the use and application of social media as a form of interaction, experience in dealing with complex complaints and in taking ownership of customer concerns through to resolution
full-time | Permanent
We offer: bonus scheme, performance bonus, yearly bonus
Salary: salary
Job position: sales support
2022-11-25

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REED TALENT SOLUTIONS 4583 £
2500 £ 4583 £
HR GO RECRUITMENT 4000 £
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AUGUSTA AIKEN & ASSOCIATES 3333 £
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JENRICK COMMERCIAL 3166 £
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MONTPELLIER RESOURCING 2917 £
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RESOURCING SOLUTIONS 2680 £
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SPINNAKER 2666 £
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EURO LONDON APPOINTMENTS 2583 £
2500 £ 4583 £
TEST VALLEY 2500 £
2500 £ 4583 £
TECHNICHOLS RESOURCING 2500 £
2500 £ 4583 £

reliability engineer

Responsibility
  • full onboarding support and continued development opportunities
  • options for flexible working
  • regular social activities
    Show more +7
Requirements
  • working with Linux platforms
  • experienced in implementing cloud solutions
  • experience of Ansible to automate configuration ad patching
    Show more +8
Current offers for the position:

Site Reliability Engineer Milton Keynes

Recently named by The Times newspaper as one of the UK’s Top 20 financial technology (fintech) companies, Allica is a new bank that exists to empower established small and medium sized enterprises (SMEs) to succeed, through our unique combination of modern technology, local relationships and tailored expertise. Established SMEs are one of the last untapped opportunities in UK banking. They are the backbone of local communities - representing about a quarter of the economy - yet have been largely left behind both by traditional high street banks and modern fintech providers. We’ve grown rapidly and won multiple awards in our first year of trading, and you will be playing a key role as we continue to build a bank dedicated to established SMEs, at what is a crucial time for them. We believe that freedom, autonomy and trust bring the best out of people, so we work with team-players who get the importance of owning their responsibilities but know the value of collaboration. We are curious, honest and supportive. Purpose of Role An experienced Platform Engineer is required to join a growing IT team to support the technology growth that the organisation is undertaking. As the Platform Engineer, you will be responsible for ensuring the sound management of the estate across both the Infrastructure as a service platforms and within the container platforms. You will install, maintain, upgrade and continuously improve the Banks platform environments whilst also maintaining the reliability and performance of the IT infrastructure. The role will involve liaising primarily with the Platform and Engineering teams to further automate the deployments (using Infrastructure as code) and configuration (using ansible), allowing all change to be automated and managed within the DevSecOps framework. Principal Accountabilities: Ensuring Configuration of all Linux platforms (ubuntu) meets Allica and industry best practise Assistin

Requirements: automation of Patching and configuration of systems using ansible, automation of deployment using Infrastructure as Code, working with Linux platforms, experienced in implementing cloud solutions
Responsibility: ensure the stability, integrity and efficient operation of the in-house IT systems that support core organisational processes, use proven communication, analytic and problem-solving skills to help identify, communicate, and resolve issues to maximise the benefit of the IT systems investments, create and maintain documentation as it relates to system configuration, mapping, processes, and service records, full onboarding support and continued development opportunities
permanent
Job position: reliability engineer
2022-11-19

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HARTLEYCO 16666 £
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HEAT RECRUITMENT 14000 £
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SERVICE CARE SOLUTIONS 13000 £
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EXPERIS 12800 £
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OXFORD KNIGHT 12500 £
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RECRUITMENT CIRCLE 10405 £
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MICHAEL PAGE 10146 £
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SUMMER-BROWNING ASSOCIATES 10000 £
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INTERNATIONAL TALENT 10000 £
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GRESHAM HUNT 9833 £
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senior software engineer

Responsibility
  • full onboarding support and continued development opportunities
  • options for flexible working
  • regular social activities
    Show more +7
Requirements
  • strong experience with core Java JSON, XML, SOAP and Java frameworks
  • experience of web development with modern tech stacks
  • experience with SQL and NoSQL data stores
    Show more +9
Current offers for the position:

Senior Software Engineer (Remote) London

We are rare amongst banks in that our senior leadership team includes backgrounds at world-leading fintechs, which shows in their active engagement with our cross-functional Product Squads, and in our bank-wide adoption of modern tools & techniques such as Scrum/Kanban and Jira. We are working on one of the last untapped fintech opportunities, which is banking to established small & medium-sized enterprises (SMEs). These established SMEs are the backbone of local communities - representing about a quarter of the economy - yet have been largely left behind both by traditional banks and modern fintech providers. Because we're breaking new ground, it often means that we're working on new technological challenges. We are building in-house banking products using modern technologies. At Allica, we’re building an industry-leading digital business bank. Our technology team sits at the very heart of the organisation. We handle everything from new product development and innovation, through to the management of all the tools and systems the business uses to function efficiently and effectively. In all we do, we are committed to championing a culture built on Allica’s values of collaboration, integrity and being straightforward. About the role: As a Senior Engineer you will be responsible for designing and implementing front to back solutions. You will demonstrate your ability by developing well designed and understandable code. You will collaborate with the team and across the business to develop and implement new solutions. You will be passionate about technology, keeping yourself up to date with the latest tools and techniques. You will be expected to bring business problems to a successful conclusion having used pragmatism and iterative development experience that ensures return of value at the earliest opportunity. Principal Accountabilities: Design and develop software by writing clean and thoroughly tested code Improve

Requirements: continuous Integration and Deployment, RESTful API development experience with Java 8+ or Kotlin, strong experience with core Java JSON, XML, SOAP and Java frameworks, experience of web development with modern tech stacks
Responsibility: full onboarding support and continued development opportunities, options for flexible working, regular social activities, 25 days holiday
permanent
Job position: senior software engineer
2022-11-19

Senior Software Engineer London

We are rare amongst banks in that our senior leadership team includes backgrounds at world-leading fintechs, which shows in their active engagement with our cross-functional Product Squads, and in our bank-wide adoption of modern tools & techniques such as Scrum/Kanban and Jira. We are working on one of the last untapped fintech opportunities, which is banking to established small & medium-sized enterprises (SMEs). These established SMEs are the backbone of local communities - representing about a quarter of the economy - yet have been largely left behind both by traditional banks and modern fintech providers. Because we're breaking new ground, it often means that we're working on new technological challenges. We are building in-house banking products using modern technologies. At Allica, we’re building an industry-leading digital business bank. Our technology team sits at the very heart of the organisation. We handle everything from new product development and innovation, through to the management of all the tools and systems the business uses to function efficiently and effectively. In all we do, we are committed to championing a culture built on Allica’s values of collaboration, integrity and being straightforward. About the role: As a Senior Engineer you will be responsible for designing and implementing front to back solutions. You will demonstrate your ability by developing well designed and understandable code. You will collaborate with the team and across the business to develop and implement new solutions. You will be passionate about technology, keeping yourself up to date with the latest tools and techniques. You will be expected to bring business problems to a successful conclusion having used pragmatism and iterative development experience that ensures return of value at the earliest opportunity. Principal Accountabilities: Design and develop software by writing clean and thoroughly tested code Improve

Requirements: continuous Integration and Deployment, RESTful API development experience with Java 8+ or Kotlin, strong experience with core Java JSON, XML, SOAP and Java frameworks, experience of web development with modern tech stacks
Responsibility: full onboarding support and continued development opportunities, options for flexible working, regular social activities, 25 days holiday
permanent
Job position: senior software engineer
2022-11-19

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PARKSIDE RECRUITMENT 8620 £
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FAIRFIELD CONSULTANCY SERVICES 7500 £
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ecruit 7500 £
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IC RESOURCES 7083 £
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support engineer

Responsibility
  • required to assist with IT projects initiated by the line manager
Requirements
  • prior 1st line IT support work experience
  • experience working in a team in a helpdesk/service desk environment
  • strong analytical and troubleshooting skills
    Show more +5
Current offers for the position:

End User Support Engineer London

About Allica BankRecently named by The Times newspaper as one of the UK’s Top 20 financial technology (fintech) companies, Allica is a new bank for established small & medium-sized enterprise (SME) customers.Established SMEs are one of the last underserved opportunities in UK fintech. They are the backbone of local communities - representing over a quarter of our economy - yet have been largely neglected both by traditional high street banks and modern fintech providers. We’re here to change that.In our most recent employee survey, 92% of our colleagues said that they enjoy working for Allica Bank​, and 88% recommend us as a place to work. But we’re not for everyone. Alongside survey responses describing our culture as rewarding, energetic and collaborative, you’ll also hear words like challenging and fast-paced.We’ve won multiple awards in our two years of trading and recently accelerated our plans by completing a major acquisition alongside a £100m+ funding round. You will be playing a key role as we continue to build a bank dedicated to established SMEs, at what is a crucial time for them.Department DescriptionAt Allica, we’re building an industry-leading digital business bank. Our technology team sits at the very heart of the organisation. We handle everything from new product development and innovation to the management of all the tools and systems the business uses to function efficiently and effectively.In all we do, we are committed to championing a culture built on Allica’s values of collaboration, integrity and being straightforward.Purpose of RoleWe are looking for an experienced 1st Line Support Engineer to join the growing IT Operations team. The role plays an important part in the internal service desk and is a central point of contact for all IT-related incidents and service requests. The role is responsible for providing first-line support for all sta

Responsibility: to maintain a first-class level of customer service, ensuring that all users are treated efficiently and in an appropriate manner, install, configure and maintain new and existing IT equipment in accordance with the standard build, setting up new user accounts and dealing with password issues, obtain quotes for both hardware and software as requested and assist with procurement
Requirements: prior 1st line IT support work experience, experience working in a team in a helpdesk/service desk environment, experience in working with Windows 10 & 11, Active Directory and Microsoft 365 environments, strong analytical and troubleshooting skills
full-time
We offer: bonus scheme, performance bonus
Salary: salary
Job position: support engineer
2023-01-06

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